Articles

 503 valid RCPT command must precede DATA

When attempting to send email you receive the following message in your mail client software:...

 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1)

The 550 Access denied - Invalid HELO name (See RFC2821 4.1.1.1) error can occur if your rDNS...

 550-not permitted to relay through this server

550-not permitted to relay through this server If you are receiving the above error, and the...

 An error has occurred

When you attempt to send and receive messages, the operation is unsuccessful, and you may...

 Are the master mail account and system account password the same?

Yes. Changing your system password will change your master email account password.  

 “IP Address Has Changed!” Error When Using Webmail

The error IP Address Has Changed can occur in cPanel and its webmail if your IP addresses changes...

 Can I add and create email addresses or add aliases?

In the control panel go to Mail. There you can create email accounts, remove, read (webmail, add...

 Can I get webmail running on port 80?

Webmail for Horde, Roundcube and Squirrelmail now works over port 80 when using...

 Cannot write to cache directory /tmp/horde

When I try to access web mail in the cpanel and get this messageA fatal error has occurred...

 cPanel and Outlook Phone App Results in Unable to Log In - Secure Connection Unavailable

It appears the free Outlook app for iOS and Android phone does not support newer SNI based...

 Do you support IMAP?

Yes! We support IMAP. You can also set your mailbox to whatever size you like, which uses your...

 Does email on the server count towards my allotted space?

Yes. Any e-mail you have stored on the server counts as storage for your account. This is one...

 Domain has exceeded the max defers and failures per hour

This is a feature on the server to help reduce account SPAM. When you receive this error it is a...

 Domain has exceeded the max defers and failures per hour

You may receive the following error message. "Domain has exceeded the max defers and failures per...

 Emails Bouncing Back

If emails sent to your account bounce back to the sender with the following message...A message...

 Folders in Roundcube are missing

Folders appear missing in Roundcube. In Roundcube, go to personal settings, folders page and...

 Greatly Reduce SPAM

This knowledge base article is filled with great tips on setting up your account to reduce 99.9%...

 How can I create email aliases?

An email alias is a name@yourdomain.com that does not have a corresponding POP3 box set up. For...

 How can I report someone that is spamming me?

If you have an account with us and continue to get spam'd there are a few steps you can take....

 How can I setup my email for Everyone.net?

Simply go into your control panel, click mail, modify mail exchanger and you can change your mx...

 How do I access webmail?

How do I access webmail?Webmail may be accessed using the following...

 How do I block emails containing .zip attachments

For blocking .zip attachments you will want to use the "Account Level Filtering" area of your...

 How do I change the mx records?

Simply go into your control panel, click mail manager, modify mail exchanger and you can change...

 How do I make Outlook leave a copy of my messages on the server?

With Microsoft Outlook, it's possible to leave a copy of each message on the mail server after...

 How do I set up Outlook or Outlook Express 5.x?

Start Outlook or Outlook Express. Click Tools and choose Accounts. In the Internet Accounts...

 How may I create a mailing list?

Login to the control panel. Locate the icon "Mailing Lists" within the "Mail" section....

 How to use Gmail for email with a hosting account with us.

cPanel MX records Introduction To update your MX records with this Domain Name System (DNS)...

 I am getting an access denied logging into webmail.

For webmail, make sure you are using the proper account name when logging in. For webmail it is...

 Importing and Exporting Email in Horde

Exporting Your Emails from Horde In the navigation menu at left click on your general...

 Is port 587 available for email sending?

Yes, port 587 is available for SMTP sending with or without TLS/SSL.

 Is there a way to log directly into one webmail application?

Provided below is how the addresses should appear for each of the three webmail programs....

 Mailbox shows email but I do not see any.

Missing email in inbox. Your inbox size shows email but you do not see any. From time to time...

 Mozilla Thunderbird and Email Forwarding

The default forwarding method of Mozilla Thunderbird can result in servers blocking emails as...

 Outlook: A Filtering Error Has Occurred -199

When you open Outlook Express 4.5 for Macintosh, or you attempt to send or receive mail, you may...

 Outlook: Cites Error Number 0x80004005 When You Try to Receive E-mail

When you attempt to receive an e-mail message in Outlook Express, the following error message may...

 Outlook: Error 0x800C013B When You Attempt to Send a Message

When you try to send a message in Outlook Express, you may receive the following error message:...

 Outlook: Error 0x800C013C When You Receive E-mail Messages

When you try to receive e-mail messages in Outlook Express, you may receive the following error...

 Outlook: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-Mail

When you try to send and receive e-mail, you may receive one of the following error messages:...

 Outlook: Error 0x800CCC0D/E

The connection to the server has failed. First make sure you are using the proper format:...

 Outlook: Error Message: 0x800CCC0B

First try restarting your computer. If the error persists try removing the mail account from your...

 Outlook: Error Message: A Connection Failure Has Occurred (Error -23012)

When you try to send and receive messages by using Outlook Express, you are able to send...

 Outlook: Error Message: An Unknown Error Has Occurred

When you attempt to send a message in Outlook Express, you may receive the following error...

 Outlook: Error Message: The Message Cannot Be Sent...

When you attempt to send an e-mail message in Outlook Express, you may receive the following...

 Outlook: The connection to the server has failed. Error: 10061

Outlook: The connection to the server has failed. Account: 'yourdomain.com', Server:...

 Outlook: The connection to the server has failed. Socket Error: 10061, Error Number:

Outlook is trying to use SSL. Go to 'Tools' -> 'Accounts...' -> 'Mail' -> 'Properties' ->...

 Outlook: The host yourdomain.com could not be found. Socket Error: 11001

When receiving the error, The host yourdomain.com could not be found, the POP3/IMAP (incoming...

 Outlook: The Message Could Not Be Sent. An Error Has Occurred.

When you try to send an e-mail message, you may receive the following error message: The...

 Outlook: Unable to logon to the server using Secure Password Authentication.

Outlook Express is setup to use Secure Password Authentication. Go to 'Tools' ->...

 Outlook: When Opening Outlook Express Macintosh Edition: An Error Occurred While

When you start Outlook Express for Macintosh, you may receive the following error message: An...

 Outlook: Your POP3 Server Has Not Responded or TCP/IP Error

-------------------------------------------------------------------------------- When you...

 Receiving reported error (0x80042108)

This error can occur for many reasons. We have found it is most common when your inbox needs to...

 Server does not support TSL Connections

I received an error message when checking my email "Server does not support TSL Connections."...

 Server Error 0x800CCC90, Error Number 0x900CCC92

There are many reasons for the above error. Make sure you are using username@yourdomain.com...

 Setting Up Email on a Galaxy Device

From the home screen, tap Apps. Scroll to and tap Email.Enter your Email address and Password,...

 Setting Up Email on an iPhone or iPad

Tap SettingsTap Accounts & PasswordsTap Add Account Tap Other (bottom)Tap Add Mail Account...

 Setup email on Android device

To setup email on Android first open your device's email app. If you already have an email...

 Unable to log into Webmail

The format may need to be account name+domain.com instead of name@domain.com If this does not...

 Unroutable mail domain

This can occur for several reasons. Make sure you have the proper spelling of the email...

 Updating Outlook SSL Certificate

You may want to install SSL for your email or update an existing certificate you had installed...

 What are my mail server names?

Your mail server names are mail.yourdomain.com. The server name will be the same no matter how...

 What does POP3 stand for?

POP3 stands for Post Office Protocol version 3, which is the generally accepted protocol used for...

 What is a email mailing list?

A mailing list is a collection of email addresses which are assigned to a single name for faster...

 What is email forwarding?

Email forwarding will automatically redirect any mail sent to an email address on your domain...

 What is my master mail account?

When your account is created, a master mail account is set-up by default. This account is...

 What is POP3 Email and why do I need it?

A POP3 email address is a standard email address, such as the one you may already have with your...

 What is the path to sendmail?

We are currently running a custom version of sendmail. /usr/sbin/sendmail

 What port does POP3 run on?

Ultra Web Hosting POP3 server runs on port 110. This is important but probably not needed for...

 What url should my users go to, to get their webmail. I don't want them to log in to the control panel just to get their email.

Use ... webmail.yourdomain.com

 When I log into webmail I receive a 404 error

We have updated webmail. Please be sure to update your bookmark to reflect...

 Why aren't my sent emails showing up in my sent folder?

Often when we setup our iPhones and iPads we do not complete the process to truely map the phone...

 Why can I not connect to the mail server?

There are several reasons why you may not be able to connect to the POP3 server, and thus, not be...

 Why can I not send email?

It is possible your internet service provider may be blocking you from sending email outside of...

 Why does my form not send email?

To help prevent unauthorized users from abusing our system you must create the email account in...