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When attempting to send email you receive the following message in your mail client software:...
550 Access denied - Invalid HELO nameThe error message "550 Access denied - Invalid HELO name" means that the server you are trying to...
550-not permitted to relay through this serverThe error message "550-not permitted to relay through this server" means that the server you...
An error has occurredWhen you attempt to send and receive messages, the operation is unsuccessful, and you may...
Are the master mail account and system account password the same?Master Mail Account and System Account Passwords Yes, your cPanel system account password...
Can I add and create email addresses or add aliases?Creating Email Accounts and Aliases Yes, you can create email accounts and email aliases...
Can I get webmail running on port 80?Webmail on Port 80 If you need to access webmail but port 2096 is blocked by your network...
Cannot write to cache directory /tmp/hordeWhen I try to access web mail in the cpanel and get this messageA fatal error has occurred...
cPanel and Outlook Phone App Results in Unable to Log In - Secure Connection UnavailableIt appears the free Outlook app for iOS and Android phone does not support newer SNI based...
Do you support IMAP?IMAP Email Support Yes, all hosting accounts include full IMAP support. IMAP (Internet...
Does email on the server count towards my allotted space?Does Email Count Toward My Disk Space? Yes, email stored on the server counts toward your...
Domain has exceeded the max defers and failures per hourDomain Has Exceeded Max Defers and Failures Per Hour This error means your domain has sent...
Domain has exceeded the max defers and failures per hourThis is a feature on the server to help reduce account SPAM. When you receive this error it is a...
Email Troubleshooting GuideTroubleshooting Common Email Problems This guide covers the most common email issues our...
Emails Bouncing BackWhy Are My Emails Bouncing Back? Email bounces happen when a message cannot be delivered...
Folders in Roundcube are missingMissing Folders in Roundcube Webmail If your folders (Sent, Drafts, Trash, Junk, or custom...
Greatly Reduce SPAMThis knowledge base article is filled with great tips on setting up your account to reduce 99.9%...
How can I create email aliases?Creating Email Aliases (Forwarders) An email alias (also called a forwarder) lets you...
How can I report someone that is spamming me?If you have an account with us and continue to get spam'd there are a few steps you can take....
How do I access webmail?How do I access webmail?Webmail may be accessed using the following...
How do I block emails containing zip attachmentsBlocking Emails With ZIP Attachments ZIP file attachments are one of the most common...
How do I change the mx records?How to Change Your MX Records MX records control where email for your domain is delivered....
How do I make Outlook leave a copy of my messages on the server?Configuring Outlook to Leave Messages on the Server If you use POP3 in Outlook, messages...
How may I create a mailing list?Login to the control panel. Locate the icon "Mailing Lists" within the "Mail" section....
How to Set Up Email in Microsoft OutlookConfiguring Microsoft Outlook for Your Hosting Email This guide covers setting up your...
How to Set Up Email on AndroidAdding Your Hosting Email to an Android Phone or Tablet You can use either the built-in...
How to Set Up Email on Your iPhone or iPadSetting Up Your Hosting Email on iPhone or iPad Follow these steps to add your Ultra Web...
How to Set Up Google Workspace Email With Your DomainUsing Google Workspace (Gmail) With Your Hosting Account You can use Google Workspace...
How to use Gmail for email with a hosting account with uscPanel MX records Introduction To update your MX records with this Domain Name System (DNS)...
I am getting an access denied logging into webmailAccess Denied When Logging Into Webmail If you are receiving an "Access Denied"...
Importing and Exporting Email in HordeExporting Your Emails from Horde In the navigation menu at left click on your general...
IP Address Has Changed! Error When Using Webmail"IP Address Has Changed" Error in Webmail The error "IP Address Has Changed" can appear in...
Is port 587 available for email sending?Port 587 for Email Sending Yes, port 587 is available and fully supported for outgoing...
Is there a way to log directly into one webmail application?Logging Directly Into a Specific Webmail Application Yes, you can bypass the webmail...
Mailbox shows email but I do not see anyMailbox Shows Email But Messages Are Not Visible If your email client or webmail shows...
Mozilla Thunderbird and Email ForwardingThunderbird and Email Forwarding Issues If forwarded emails are not appearing in Mozilla...
Outlook: A Filtering Error Has Occurred -199When you open Outlook Express 4.5 for Macintosh, or you attempt to send or receive mail, you may...
Outlook: Cites Error Number 0x80004005 When You Try to Receive E-mailWhen you attempt to receive an e-mail message in Outlook Express, the following error message may...
Outlook: Error 0x800C013B When You Attempt to Send a MessageWhen you try to send a message in Outlook Express, you may receive the following error message:...
Outlook: Error 0x800C013C When You Receive E-mail MessagesWhen you try to receive e-mail messages in Outlook Express, you may receive the following error...
Outlook: Error 0x800ccc0d or 0x800ccc0f When Receiving and Sending E-MailWhen you try to send and receive e-mail, you may receive one of the following error messages:...
Outlook: Error 0x800CCC0D/EThe connection to the server has failed. First make sure you are using the proper format:...
Outlook: Error Message: 0x800CCC0BOutlook Error 0x800CCC0B Error 0x800CCC0B in Microsoft Outlook typically indicates a...
Outlook: Error Message: A Connection Failure Has Occurred (Error -23012)When you try to send and receive messages by using Outlook Express, you are able to send...
Outlook: Error Message: An Unknown Error Has OccurredWhen you attempt to send a message in Outlook Express, you may receive the following error...
Outlook: Error Message: The Message Cannot Be SentOutlook: "The Message Cannot Be Sent" This error in Outlook usually indicates a problem...
Outlook: The connection to the server has failed - Error: 10061Outlook: The connection to the server has failed. Account: 'yourdomain.com', Server:...
Outlook: The connection to the server has failed - Socket Error: 10061, Error Number:Outlook Socket Error 10061: Connection to Server Failed Socket Error 10061 means Outlook...
Outlook: The host yourdomain could not be found - Socket Error: 11001Outlook Error: Socket Error 11001 - Host Not Found Socket Error 11001 means Outlook cannot...
Outlook: The Message Could Not Be Sent - An Error Has OccurredOutlook: "The Message Could Not Be Sent. An Error Has Occurred." This error...
Outlook: Unable to logon to the server using Secure Password AuthenticationOutlook: Unable to Logon Using Secure Password Authentication If you receive this error in...
Outlook: When Opening Outlook Express Macintosh Edition: An Error Occurred WhileWhen you start Outlook Express for Macintosh, you may receive the following error message: An...
Outlook: Your POP3 Server Has Not Responded or TCP/IP Error-------------------------------------------------------------------------------- When you...
Receiving reported error (0x80042108)This error can occur for many reasons. We have found it is most common when your inbox needs to...
Server does not support TSL ConnectionsI received an error message when checking my email "Server does not support TSL Connections."...
Server Error 0x800CCC90, Error Number 0x900CCC92Outlook Error 0x800CCC90 / 0x900CCC92 These errors indicate that Outlook is unable to...
Setting Up Email on a Galaxy DeviceSetting Up Email on a Samsung Galaxy Phone Follow these steps to add your hosting email to...
Setting Up Email on an iPhone or iPadTap SettingsTap Accounts & PasswordsTap Add Account Tap Other (bottom)Tap Add Mail Account...
Setup email on Android deviceTo setup email on Android first open your device's email app. If you already have an email...
Unable to log into WebmailCannot Log Into Webmail If you are unable to log into webmail, check these common issues...
Understanding Email Authentication: SPF, DKIM, and DMARCWhy Email Authentication Matters If your emails are landing in recipients' spam folders,...
Unroutable mail domainUnroutable Mail Domain Error The "unroutable mail domain" error means the server cannot...
Updating Outlook SSL CertificateYou may want to install SSL for your email or update an existing certificate you had installed...
What are my mail server names?Your mail server names are mail.yourdomain.com. The server name will be the same no matter how...
What does POP3 stand for?What Does POP3 Stand For? POP3 stands for Post Office Protocol version 3. It is a standard...
What is a email mailing list?What is an Email Mailing List? An email mailing list allows you to send a single message...
What is email forwarding?What is Email Forwarding? Email forwarding automatically sends a copy of incoming messages...
What is my master mail account?What is the Master Mail Account? The master mail account is the default email account that...
What is POP3 Email and why do I need it?What is POP3 Email? POP3 (Post Office Protocol version 3) is a standard email protocol...
What is the path to sendmail?Path to Sendmail The path to sendmail on our servers is: /usr/sbin/sendmail Some...
What port does POP3 run on?POP3 Port Number The standard POP3 ports are: Port 995 - POP3 with SSL/TLS encryption...
What URL should my users go to to get their webmail - I don't want them to log in to the control panel just to get their emailDirect Webmail Access URLs If you want your users to go directly to webmail without seeing...
When I log into webmail I receive a 404 error404 Error When Logging Into Webmail If you receive a 404 error when trying to access...
Why aren't my sent emails showing up in my sent folder?Sent Emails Not Appearing in Your Sent Folder If emails you send from your phone, tablet,...
Why can I not connect to the mail server?There are several reasons why you may not be able to connect to the POP3 server, and thus, not be...
Why can I not send email?It is possible your internet service provider may be blocking you from sending email outside of...
Why does my form not send email?Why My Contact Form Does Not Send Email If your website contact form submissions are not...
