Articles
550 Access denied - Invalid HELO name
Email & Webmail | Updated 2026 The "550 Access denied - Invalid HELO name" error means the mail server is rejecting an incoming or outgoing...
550-not permitted to relay through this server
Email & Webmail | Updated 2026 The "550 not permitted to relay" error means the mail server is rejecting your outgoing email because it does...
An error has occurred
Email & Webmail | Updated 2026 The generic "An error has occurred" message in webmail or cPanel is frustrating because it gives you almost...
Are the master mail account and system account password the same?
Email & Webmail | Updated 2026 Yes, on Ultra Web Hosting your cPanel account password and your "master" or "system" email account password are...
Can I get webmail running on port 80?
Email & Webmail | Updated 2026 Webmail on Ultra Web Hosting runs on port 2096 (HTTPS) by default. If your network blocks non-standard ports,...
Cannot write to cache directory /tmp/horde
Email & Webmail | Updated 2026 If you see the error "Cannot write to cache directory /tmp/horde" when using Horde webmail, it means the...
Common Outlook Email Errors
Email & Webmail | Updated March 2026 Microsoft Outlook gives specific error codes when something goes wrong with your email connection. These...
Common Thunderbird Email Errors
Email & Webmail | Updated March 2026 Mozilla Thunderbird is a solid free email client, and we see a good number of Ultra Web Hosting customers...
cPanel and Outlook Phone App Results in Unable to Log In - Secure Connection Unavailable
Email & Webmail | Updated March 2026 If the Outlook mobile app (iOS or Android) cannot connect to your hosting email and shows "Unable to Log...
DKIM: DomainKeys Identified Mail
Email and Webmail | Updated March 2026 DKIM (DomainKeys Identified Mail) adds a digital signature to every email you send, allowing the...
DMARC: Domain-based Message Authentication
Email and Webmail | Updated March 2026 DMARC (Domain-based Message Authentication, Reporting, and Conformance) is the policy layer that ties SPF...
Do you support IMAP?
Email & Webmail | Updated 2026 Yes, all Ultra Web Hosting plans include full IMAP support. IMAP is the recommended email protocol for most...
Does email on the server count towards my allotted space?
Email & Webmail | Updated 2026 Yes, email stored on the server counts towards your hosting account's total disk space. This includes all...
Domain has exceeded the max defers and failures per hour
Email and Webmail | Updated 2026 If you see the error "Domain has exceeded the max defers and failures per hour," it means your hosting account has...
Email Troubleshooting Guide
Email & Webmail | Updated March 2026 Email problems are the most common support request we handle at Ultra Web Hosting. This guide walks you...
Emails Bouncing Back
Email & Webmail | Updated March 2026 When an email bounces, you receive a delivery failure notification (sometimes called a Non-Delivery Report...
Error 503 Valid RCPT Command Must Precede DATA
Email & Webmail | Updated March 2026 The error "503 valid RCPT command must precede DATA" means the mail server rejected an outgoing email...
Fixing Outlook SSL Certificate Warnings
Email & Webmail | Updated March 2026 If Outlook shows a certificate warning like "The name on the security certificate is invalid" or "The...
Folders in Roundcube Are Missing
Email & Webmail | Updated March 2026 If you log into Roundcube Webmail and your Sent, Drafts, Trash, or other folders are missing, it's usually...
Greatly Reduce SPAM
Email & Webmail | Updated 2026 Spam is an unavoidable part of running email, but you can dramatically reduce how much of it reaches your inbox....
How can I create email aliases?
Email & Webmail | Updated 2026 Email aliases let you create additional email addresses that deliver to an existing mailbox without creating a...
How can I report someone that is spamming me?
Email & Webmail | Updated 2026 If you are receiving spam or someone is using your domain to send spam, here is what you can do about it and how...
How do I access webmail?
Email | Updated 2026 Webmail lets you check your email from any web browser without installing an app. Ultra Web Hosting includes three webmail...
How do I block emails containing zip attachments
Email & Webmail | Updated 2026 If you are receiving spam or phishing emails with .zip attachments, you can create an email filter in cPanel to...
How Do I Change My MX Records
Email & Webmail | Updated March 2026 MX records control where email for your domain is delivered. Changing MX records is free and self-service...
How do I make Outlook leave a copy of my messages on the server?
Email & Webmail | Updated March 2026 If you use POP3 in Outlook, messages are downloaded to your computer and removed from the server by...
How may I create a mailing list?
Email and Webmail | Updated 2026 Ultra Web Hosting supports mailing lists through the Mailman list manager in cPanel. A mailing list lets you send...
How to Create Email Accounts and Aliases
Email & Webmail | Updated March 2026 Yes. You can create unlimited email accounts and aliases for any domain hosted on your Ultra Web Hosting...
How to Set Up Email in Microsoft Outlook
Email & Webmail | Updated March 2026 Setting up your Ultra Web Hosting email in Microsoft Outlook takes about 5 minutes. This guide covers...
How to Set Up Email on Android
Email & Webmail | Updated March 2026 Setting up your Ultra Web Hosting email on an Android phone or tablet takes about 3 minutes. This guide...
How to Set Up Email on Your iPhone or iPad
Email & Webmail | Updated March 2026 Setting up your Ultra Web Hosting email on an iPhone or iPad takes about 3 minutes. This guide covers the...
How to Set Up Google Workspace Email With Your Domain
Email & Webmail | Updated March 2026 Google Workspace (formerly G Suite) lets you use Gmail's interface with your own domain name. Your website...
How to use Gmail for email with a hosting account with us
Email & Webmail | Updated 2026 You can use Gmail to send and receive email for your hosting domain (like you@yourdomain.com) without paying for...
Importing and Exporting Email in Horde
Email | Updated 2026 Horde webmail includes import and export features for moving email between accounts, backing up messages, and migrating to a...
IP Address Has Changed Error in Webmail
Email & Webmail | Updated March 2026 The "IP Address Has Changed" error in Webmail is a session security feature. It appears when your IP...
Is port 587 available for email sending?
Updated 2026 Quick Answer Yes, port 587 is available for outgoing email (SMTP with STARTTLS). However, we recommend using port 465 with SSL...
Is there a way to log directly into one webmail application?
Email & Webmail | Updated 2026 Yes, you can log directly into a specific webmail application (Roundcube or Horde) without going through the...
Mailbox shows email but I do not see any
Email & Webmail | Updated 2026 If your email client shows your mailbox with a message count but the messages themselves are invisible or the...
Outlook: A Filtering Error Has Occurred -199
Email | Updated 2026 Quick Answer Error -199 is a message rule or filtering issue within Outlook itself. Try disabling all message rules (Home >...
Outlook: Cites Error Number 0x80004005 When You Try to Receive E-mail
Email | Updated 2026 Quick Answer Error 0x80004005 usually indicates corrupted Outlook data files or antivirus interference. Try disabling your...
Outlook: Error 0x800C013B When You Attempt to Send a Message
Email | Updated 2026 Quick Answer Error 0x800C013B is an HTTP mail error that occurs when Outlook is configured to use HTTP instead of SMTP for...
Outlook: Error 0x800C013C When You Receive E-mail Messages
Email | Updated 2026 Quick Answer This error usually occurs when a message on the server is corrupted or too large for Outlook to download. Log...
Outlook: Error 0x800CCC0D-E
Email & Webmail | Updated 2026 Outlook error codes 0x800CCC0D and 0x800CCC0E mean the email client cannot find or connect to the mail server....
Outlook: Error Message: 0x800CCC0B
Email | Updated 2026 Quick Answer This error typically means Outlook lost its connection to the mail server mid-session. Check that your incoming...
Outlook: Error Message: A Connection Failure Has Occurred (Error -23012)
Email | Updated 2026 Quick Answer Error -23012 indicates a network-level connection failure between Outlook and the mail server. Verify your...
Outlook: Error Message: An Unknown Error Has Occurred
Email | Updated 2026 Quick Answer This generic Outlook error can have many causes. The most common fix is to repair your Outlook profile: go to...
Outlook: Error Message: The Message Cannot Be Sent
Email | Updated 2026 Quick Answer This sending error typically means SMTP authentication is not enabled or your outgoing server settings are wrong....
Outlook: The connection to the server has failed - Error: 10061
Email | Updated 2026 Quick Answer Error 10061 means the connection was actively refused. This usually means the wrong port is being used or your IP...
Outlook: The host yourdomain could not be found - Socket Error: 11001
Email | Updated 2026 Quick Answer Socket Error 11001 means Outlook cannot resolve the mail server hostname via DNS. Verify the server is set to...
Outlook: The Message Could Not Be Sent - An Error Has Occurred
Email | Updated 2026 Quick Answer This generic send error usually means your outgoing (SMTP) server settings are incorrect. Set the outgoing server...
Outlook: Unable to logon to the server using Secure Password Authentication
Email | Updated 2026 Quick Answer This error occurs when 'Log on using Secure Password Authentication (SPA)' is checked in your Outlook account...
Outlook: Your POP3 Server Has Not Responded or TCP-IP Error
Email | Updated 2026 Quick Answer This error means Outlook could not reach the mail server within the timeout period. Common causes: incorrect...
POP3 vs IMAP - Choosing the Right Email Protocol
Email & Webmail | Updated March 2026 POP3 (Post Office Protocol version 3) is one of two ways to receive email from a mail server. The other is...
Receiving reported error (0x80042108)
Email & Webmail | Updated March 2026 The Outlook error 0x80042108 means "Outlook is unable to connect to the incoming (POP3 or IMAP) mail...
Sent Emails Not Showing in Sent Folder
Email & Webmail | Updated March 2026 If you send an email from your desktop or phone but it doesn't appear in your Sent folder (in Webmail or...
Server does not support TSL Connections
Email & Webmail | Updated March 2026 The "Server does not support TLS connections" error in email clients means the encryption settings do not...
Server Error 0x800CCC90, Error Number 0x900CCC92
Email & Webmail | Updated 2026 Error codes 0x800CCC90 and 0x800CCC92 in Microsoft Outlook indicate that the email client cannot log into your...
Setting Up Email on a Galaxy Device
Updated 2026 Quick Answer Samsung Galaxy devices use the standard Android email setup. Use mail.yourdomain.com for both servers, IMAP port 993...
Setup email on Android device
Updated 2026 Quick Answer To set up email on your Android device, use mail.yourdomain.com for both incoming and outgoing servers. Use IMAP port 993...
SPF: Sender Policy Framework
Email and Webmail | Updated March 2026 SPF (Sender Policy Framework) is a DNS record that tells receiving mail servers which servers are authorized...
Unable to log into Webmail
Email & Webmail | Updated 2026 If you cannot log into webmail at my.ultrawebhosting.com:2096, the most likely cause is a wrong password. Here...
Understanding Email Authentication: SPF, DKIM, and DMARC
Email and Webmail | Updated 2026 If your emails are landing in spam folders, or if someone is sending fake emails that look like they come from...
Unroutable mail domain
Email & Webmail | Updated 2026 The "Unroutable mail domain" error means the mail server cannot determine where to deliver email for a specific...
Webmail Access Denied
Email & Webmail | Updated March 2026 Getting "access denied" or a blank page when trying to log into Webmail is almost always caused by a...
What are my mail server names?
Email & Webmail | Updated 2026 When setting up email in Outlook, Thunderbird, your phone, or any other email client, you need to know your...
What does POP3 stand for?
Email & Webmail | Updated 2026 POP3 stands for Post Office Protocol version 3. It is one of two main protocols your email client uses to...
What is a email mailing list?
Email & Webmail | Updated 2026 A mailing list lets you send one email to a single address and have it delivered to all subscribers on the list....
What is email forwarding?
Email & Webmail | Updated 2026 Email forwarding automatically sends a copy of incoming messages from one address to another. You can use it to...
What is my master mail account?
Email & Webmail | Updated 2026 Your master mail account is the default email account that is automatically created with your cPanel hosting...
What is the path to sendmail?
Email & Webmail | Updated 2026 The path to sendmail on Ultra Web Hosting servers is /usr/sbin/sendmail. This is the standard location used by...
What port does POP3 run on?
Email | Updated 2026 Quick Answer POP3 uses port 110 (unencrypted) or port 995 (SSL/TLS). We strongly recommend using port 995 with SSL enabled for...
What URL should my users go to to get their webmail - I don't want them to log in to the control panel just to get their email
Email & Webmail | Updated 2026 You can access webmail for your hosting account from any browser without installing email software. There are...
When I log into webmail I receive a 404 error
Email & Webmail | Updated 2026 If you receive a 404 error when trying to access webmail, the URL you are using is likely incorrect or the...
Why can I not connect to the mail server?
Email & Webmail | Updated 2026 If your email client cannot connect to the mail server, the issue is usually one of four things: wrong server...
Why can I not send email?
Article Updated This article has been consolidated Sending issues are covered in our Email Troubleshooting Guide. Short answer: Check SMTP settings...
Why does my form not send email?
Email & Webmail | Updated 2026 Contact forms are one of the most common features on websites, and "my form is not sending email" is one of the...
