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For webmail, make sure you are using the proper account name when logging in. For webmail it is username+domain.com not username@domain.com.
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What URL should my users go to to get their webmail - I don't want them to log in to the control panel just to get their email
Use ... webmail.yourdomain.com
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Are the master mail account and system account password the same?
Yes. Changing your system password will change your master email account password.
