I am getting an access denied logging into webmail

Knowledgebase

Access Denied When Logging Into Webmail

If you are receiving an "Access Denied" or "Login Failed" error when trying to access webmail, the most common cause is using the wrong username format.

Correct Login Format

For webmail, you must use your full email address as the username:

username@yourdomain.com

Common Mistakes

Using just the username – You must include the full @yourdomain.com portion
Wrong password – Email passwords are separate from your cPanel password. If you have forgotten your email password, you can reset it through cPanel > Email Accounts
Account does not exist – Verify the email account has been created in cPanel under the Email Accounts section
IP blocked by firewall – Too many failed login attempts can trigger a temporary IP block. Visit my.ultrawebhosting.com and use the Unblock IP button to remove the block

How to Access Webmail

You can access webmail in several ways:

Go to https://yourdomain.com/webmail
Go to https://yourdomain.com:2096
Log into cPanel and click the "Email Accounts" icon, then click "Check Email" next to the account

If you continue to have trouble logging in, please open a support ticket and our team will investigate.