Articles
Add Flash Chat to your Website
Obsolete Technology | 2026 This Technology Is No Longer Available Adobe Flash was discontinued in December 2020. All major browsers have removed...
Adding a Facebook Button
Obsolete | 2026 This Article Is Outdated Facebook's sharing and like buttons have been redesigned multiple times since this article was written....
Adding HTML to Site Builder
Obsolete Feature | 2026 This Feature Has Been Retired The legacy cPanel Site Builder has been discontinued. cPanel removed the built-in website...
Can I change my username?
General | Updated 2026 No, cPanel usernames cannot be changed after account creation. The username is tied to your home directory path, database...
Can you write a script for me?
Article Updated This article has been consolidated Custom script requests are addressed in our CGI and Modern Alternatives guide. Short answer: We...
CGI Scripts - History Security and Modern Alternatives
General | Updated March 2026 CGI (Common Gateway Interface) was one of the earliest technologies for creating dynamic web pages. It allowed web...
Common Search Engine Optimization Tips
General | Updated 2026 Search engine optimization does not have to be complicated. Here are the most impactful things you can do to improve your...
Convert PDF to HTML Service
Obsolete Service | 2026 This Service Is No Longer Available The third-party PDF-to-HTML conversion service referenced in this article no longer...
Creating a Form Button
General | Updated 2026 HTML form buttons let visitors submit data, navigate to pages, or trigger actions on your website. Here is how to create...
Cross Origin Request Error (CORS)
General | Updated March 2026 A Cross-Origin Request (CORS) error occurs when a web page on one domain tries to load resources (fonts, scripts, API...
Default Nameservers
DNS | Updated 2026 When you register a domain or transfer your hosting to Ultra Web Hosting, you need to point your domain to our nameservers. This...
Do you support TeamSpeak?
Not Supported | 2026 Not Available on Shared Hosting TeamSpeak requires a persistent background process and dedicated ports, which are not...
Domain Slamming - Beware
General | Updated 2026 Domain slamming is a scam where you receive an official-looking letter or email claiming your domain is about to expire and...
Enable AllowOverride
General | Updated 2026 If your .htaccess rules are being ignored (redirects not working, custom error pages not loading, rewrite rules having no...
Enable Mod Rewrite
htaccess & Redirects | Updated March 2026 mod_rewrite is the Apache module that powers URL rewriting, clean URLs, and redirects in .htaccess...
Error 401 Unauthorized
Errors & Troubleshooting | Updated March 2026 A 401 Unauthorized error means the server requires authentication to access the requested page or...
Error 404 - File Not Found
Errors & Troubleshooting | Updated March 2026 A 404 error means the server can't find the file or page you requested. Unlike a 403 (access...
Error 508/503 - Resource Limit Reached
Errors & Troubleshooting | Updated March 2026 A 508 "Resource Limit Is Reached" or 503 "Service Unavailable" error means your hosting account...
Firewall and Security Protection
General | Updated March 2026 Every server in our hosting fleet is protected by multiple layers of security including a network firewall, web...
FTP Root Directory and Account Structure
FTP | Updated March 2026 If you're connected via FTP and cannot navigate above your home directory, that is normal and by design. On shared...
Heartbleed Vulnerablity, Risk and Fix
Resolved Vulnerability | 2026 This Vulnerability Was Patched in 2014 Heartbleed (CVE-2014-0160) was an OpenSSL vulnerability disclosed on April 7,...
How can I change the default page / document?
General | Updated 2026 The default page (also called the directory index) is the file that loads when someone visits a directory on your website...
How can I change the index listing in a directory?
Article Updated This article has been consolidated Directory index configuration is covered in our .htaccess guide. Short answer: Add...
How can I tell how much disk space I have available?
Article Updated This article has been consolidated Disk space information is now part of our Disk Space guide. Short answer: Log into cPanel. Your...
How can I turn off directory indexing?
General | Updated 2026 If visitors can browse a list of files in your directories by going to a URL like yourdomain.com/images/, directory indexing...
How do I cancel my account?
General | Updated 2026 If you need to cancel your hosting account with Ultra Web Hosting, you can submit a cancellation request directly from your...
How do I hide my domain WHOIS information?
General | Updated 2026 When you register a domain name, your contact information (name, address, email, phone number) is published in the public...
How do I parse html files as shtml?
General | Updated 2026 Server Side Includes (SSI) let you include content from one file into another using directives like <!--#include...
How to Create a Support Ticket
General | Updated March 2026 The fastest way to get help with your hosting account is by opening a support ticket through your client area. Our...
How to Pass Variables Between HTML Pages
General | Updated March 2026 Plain HTML files cannot pass variables between pages on their own because HTML is a static markup language with no...
How to Password Protect a Directory
General | Updated March 2026 You can password-protect any directory on your website so that visitors must enter a username and password to access...
How to Remove a Web Disk Account
General | Updated March 2026 Web Disk (WebDAV) is a cPanel feature that lets you manage your website files as if they were a network drive on your...
How to Request a Server Module Installation
General | Updated March 2026 If you need a PHP extension, Perl module, or other server-side software installed that is not currently available,...
How to Speed Up Your Website
Website Tools & SEO | Updated March 2026 A slow website loses visitors and hurts search rankings. Google uses page speed as a ranking signal,...
Howto: Add another website to your account
Domains | Updated 2026 Quick Answer To host multiple websites on one account, use the Addon Domains feature in cPanel. Each addon domain gets its...
html or htm parsed as shtml not working
General | Updated 2026 If you have configured your server to parse .html or .htm files as Server Side Includes (SSI/SHTML) and it is not working,...
https:// with Weebly
Obsolete | 2026 This Article Is Outdated Weebly was acquired by Square in 2018 and is being phased out in favor of Square Online. The HTTPS setup...
I am unable to delete a file
General | Updated 2026 If you cannot delete a file through cPanel File Manager or FTP, the issue is usually file permissions, file ownership, or...
I can not get the transfer authorization email can it be forwarded to a different email address?
General | Updated 2026 When transferring a domain name between registrars, the gaining registrar sends an authorization email to the domain's...
I have a reseller account. What can I use for billing software and automation?
General | Updated 2026 If you have a reseller hosting account with Ultra Web Hosting and need billing and client management software, the industry...
Inode issues
Updated 2026 Quick Answer Inodes represent the number of files and directories on your account. Each file, directory, email message, and cache file...
Is it possible to make a cron to backup my database at specific times?
Hosting Control Panel | Updated March 2026 Yes, you can schedule automatic database backups using cron jobs in cPanel. This ensures you always have...
Lightweight Browser for Older and Slower Computers
General | Updated 2026 If your computer is older or running on limited hardware, modern browsers like Chrome and Edge can feel sluggish or may not...
Meta Redirect
General | Updated March 2026 A meta redirect uses an HTML meta tag to automatically send visitors from one page to another after a specified delay....
Mounting Samba Share in Linux for Startup
General | Updated March 2026 Mounting a Samba (SMB/CIFS) share on a Linux server lets you access files from a Windows server or NAS device as if...
My index page does not load - Why not?
General | Updated 2026 If your domain loads a directory listing, a default server page, or a blank screen instead of your homepage, the issue is...
My pages are updating/refreshing slowly
General | Updated 2026 If your website loads slowly or takes a long time to update after you make changes, there are several possible causes...
My site was hacked
General | Updated 2026 If your website has been hacked, defaced, or is redirecting to spam sites, take action immediately. Change your passwords...
osCommerce password reset
General | Updated 2026 If you have lost your osCommerce admin password and cannot log into the backend, you can reset it directly in the database...
Point Multiple Domains to the Same Website
General | Updated 2026 If you want multiple domain names to show the same website, you can set this up using domain pointers (aliases) in cPanel....
Point my domain to my wix account
General | Updated 2026 If you want to use a domain registered through Ultra Web Hosting with a Wix website, you need to update your domain's DNS...
Prevent CloudFlare from Loading a js or Script
General | Updated 2026 Cloudflare's Rocket Loader feature automatically optimizes JavaScript loading on your site. However, it can sometimes break...
Reseller: Unable to find an IP address in when creating an account
General | Updated 2026 The "Unable to find an IP address" error in WHM occurs when trying to create a new cPanel account on a reseller hosting...
Set CORS Header to Allow Access for Any Incoming Domain
Redirect | Updated March 2026 Quick Answer To allow any domain to access your resources, add this to your .htaccess file: Header set...
Setting up Zend Framework
Obsolete Framework | 2026 This Framework Has Been Superseded Zend Framework 1.x and 2.x have reached end-of-life. The project was rebranded as...
Some visitors in China and Russia cannot reach my website
General | Updated 2026 If visitors in certain countries (commonly China, Russia, or other regions) cannot access your website while it works fine...
SSL - Creating a CSR in Windows 2003
Obsolete Technology | 2026 This Guide Is Outdated Windows Server 2003 reached end-of-life in July 2015. Microsoft no longer provides security...
Subdomain Times Out or Not Loading
Errors & Troubleshooting | Updated March 2026 If your subdomain is timing out or not loading, the cause is usually DNS propagation, missing...
Troubleshooting Cloudflare Errors
General | Updated March 2026 When your site uses Cloudflare as a CDN or proxy, error pages may come from Cloudflare rather than your hosting...
Updated My Site But Still See Old Pages
General | Updated March 2026 You updated your website, but when you visit it you still see the old version. This is almost always a caching issue....
Updating an Old Docker Version to Community Edition
Obsolete | 2026 This Article Is Outdated Docker versioning and installation methods have changed significantly. The commands in this article...
What are some tools are available to optimize my website?
Website Tools & SEO | Updated March 2026 Here are the best free tools for testing and optimizing your website's speed, SEO, security, and...
What are these vt directories?
General | Updated 2026 If you see directories named .cagefs, virtfs, or paths containing /virtfs/ in your hosting account, these are part of...
What is a domain?
DNS | Updated March 2026 A domain name is the address people type into their browser to visit your website, like ultrawebhosting.com. It is a...
What is a Top-Level-Domain (TLD)?
General | Updated 2026 A Top-Level Domain (TLD) is the last part of a domain name, the portion that comes after the final dot. In example.com, the...
What is a Virtual Domain (Addon Domain)
General | Updated March 2026 A virtual domain (also called an addon domain) lets you host a completely separate website on the same hosting...
What is the location of curl?
General | Updated March 2026 The curl binary is located at /usr/bin/curl on Ultra Web Hosting servers. The PHP cURL extension is also enabled by...
What is this Code 304 appearing in my stats?
Article Updated This article has been consolidated HTTP status codes in web stats are explained in our Web Stats guide. Short answer: HTTP 304...
What perl modules are installed on the server?
Article Updated This article has been consolidated Perl module information is now in our Server Paths guide. Short answer: Common CPAN modules...
When I type in my domain it goes to ultrawebhosting.com
General | Updated 2026 If you type your domain name into a browser and see the Ultra Web Hosting default page instead of your website, your account...
When should I use ascii and when should I use binary?
FTP | Updated 2026 This Article Has Moved ASCII mode converts line endings for text files (.php, .html, .css, .htaccess). Binary mode transfers...
Whitelisting Our Support System Email Address
Email | Updated 2026 If you are not receiving emails from Ultra Web Hosting (support ticket replies, invoices, service notifications), your email...
Why Can I Not Ping My Domain
General | Updated March 2026 If the ping command does not respond when you ping your domain, this is normal. Our servers have ICMP (ping) disabled...
Why can users behind proxies not see my site?
General | Updated 2026 If some visitors can see your website but others cannot, and the affected visitors are behind a corporate proxy, VPN, or...
Why Do I Get Emails for Cron Jobs
Hosting Control Panel | Updated March 2026 Every time a cron job runs on your Ultra Web Hosting account, any output it produces gets emailed to...
Why does it show the Ultra Web Hosting home page when I go to my site?
Article Updated This article has been consolidated This topic is now covered in our DNS Propagation and Troubleshooting guide. Short answer: DNS...
Why is my account suspended?
General | Updated 2026 If your website shows a "This Account Has Been Suspended" page, your hosting account has been temporarily disabled. Here are...
Why is the server load status red?
General | Updated 2026 The "Server Status" indicator on the right sidebar of cPanel shows the current server load. If it appears red or yellow, the...
Your connection to this server has been blocked at the firewall
Errors & Troubleshooting | Updated March 2026 If you suddenly can't access your website, cPanel, Webmail, or email on any device, your IP...
