Knowledgebase

 301 Redirect

This code will redirect all visitors who attempt to access the old-url.html page to the...

 403 Error on POST

This can occur for several reasons: Be sure your file permissions are correct. If the file needs...

 Add Flash Chat to your Website

We ran into this website recently which allows you to easily insert a flash chat room into your...

 Adding a Facebook Button

Facebook has a wonderful page on adding a Facebook image to your website complete with...

 Adding HTML to Site Builder

When adding HTML code/source in site builders be sure you are in HTML mode. There is often a...

 “Not Secure” Web Error

In this day and age browsers now default to using https:// instead of http://. We make SSL...

 Can I change my username?

Usernames are setup in the manner for security. Most programs will allow you to save the...

 Can I setup SSL on my account?

Yes, you can purchase a secure certificate through us so you can use SSL. You can also give us...

 Can you write a script for me?

We do not write scripts but will be more than happy to guide you in the right direction. Most the...

 Change your Websites Favorite Icon

How to change your website's icon for your internet browser. Create a 16x16 pixel icon image...

 Common Search Engine Optimization Tips

Get other websites to link to you. Have your website linked and posted in socal media...

 Convert PDF to HTML Service

To convert your PDF files to html try using the following converter tool from Adobe:...

 Create a 410 Redirect for Missing Files

A redirect which is often forgot about is the 410 redirect. This is search engine friendly in the...

 Creating a Form Button

Sometimes all you need is a simple button. The following pages are pretty useful tools for...

 Creating and Submitting a Google Sitemap

Creating a Google sitemap can be easy and beneficial. By using one, you are pushing a full list...

 Cross Origin Request Error

When receiving a cross-origin / cross original request, CORS header 'Access-Control-Allow-Origin'...

 Default Nameservers

If you have signed up for an Ultra 1x, Ultra Unlimited, or Ultra Unlimited Pro plan the following...

 Disable error_log via htaccess

Prevent public display of PHP errors via htaccess# supress php errorsphp_flag...

 Do you have a firewall?

Yes, our servers have firewalls. For security we close off unused ports and update the server...

 Do you support TeamSpeak?

We do not support Teamspeak on our servers but allow you to create a subdomain such as...

 Domain Slamming - Beware

There are several companies out there using a predatory practice of attempting to have you renew...

 Enable AllowOverride

If you have an application that requires allowoverride enabled, create an .htaccess file and...

 Enable Mod Rewrite

Create an .htaccess file with the following contents and upload it to your public_html directory....

 Error 401 Unauthorized

This can occur when a web page requires authorization or a login to view the contents. If none...

 Error 404 - File Not Found

Files are case sensitive. Make sure you are typing the address in correctly. Verify that the...

 Error 406 unacceptable

This error can be caused by several factors. One cause can be the incorrect permissions are set...

 Error 508 / 503 - Resource Limit Reached

To help maintain the stability of servers and keep websites fast, UltraWebHosting has resource...

 Firefox : Secure Connection Failed An error occurred during a connection to SSL received a record that exceeded the maximum permissible error message

Secure Connection Failed An error occurred during a connection to . SSL received a record that...

 Heartbleed Vulnerablity, Risk and Fix

The Heartbleed bug (http://en.wikipedia.org/wiki/Heartbleed_bug) is a serious vulnerability which...

 How can I change the default page / document?

Create a .htaccess file, include the below information into it and upload it to the public_html...

 How can I change the index listing in a directory?

You can change the initial page that is sent to client requests when a directory is accessed by...

 How can I make search engine friendly urls with my app?

The best source is the support forums for the particular app. You can also check the following...

 How can I redirect http to https?

Create an .htaccess file with the following contents and upload it to your public_html directory....

 How can I tell how much disk space I have available?

To see how much disk space you have available, go to your control panel and on the left side of...

 How can I turn off directory indexing?

In the directory that you wish you turn off directory indexing, you can do it under Index Manager...

 How do I cancel my account?

We are sorry to hear you would like to cancel your account! If there is anything we can do,...

 How do I create a helpdesk ticket?

You may create a helpdesk ticket at any time by visiting https://my.ultrawebhosting.com and...

 How do I customize error messages for my site?

Within control panel select Custom Error Pages. Select the error code link and place whatever...

 How do I hide my domain WHOIS information?

If you do not wish to have your contact information shown when someone does a WHOIS report on...

 How do I parse html files as shtml?

Create an .htaccess file in the directory needed and add the following: AddHandler...

 How do I remove a web disk?

In Windows, go to My Network Places on your PC, find the connection, right click and delete....

 How do I submit my site to search engines?

Submit your website to popular search engines to increase your webite's exposure and visitor...

 How to create a temporary 302 redirect via htaccess

An easy way to create a temporary redirect from one page to another web page is to use the 302...

 How to use SharedSSL

SharedSSL is now available with our Ultra Unlimited. It is not as professional looking as having...

 Howto: Add another website to your account

You can add another website to your hosting account if your hosting plan allows for more than one...

 htaccess - Allow Let's Encrypt to Validate and Renew

When receiving the following Let's Encrypt error message:domain.com: The SSL certificate expires...

 htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable

To solve “.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable” follow...

 htaccess referral redirect

It is often useful to redirect a visitor to a page based on the referring website. There are...

 html or htm parsed as shtml not working

To parse .html or .htm files as .shtml add the following to your .htaccess file in the...

 https:// with Weebly

To enable and force https:// with your Weebly website, be sure to go into your editor area,...

 I am unable to delete a file

This can occur for several reasons. With our service, if a directory of a script was found to be...

 I can not get the transfer authorization email can it be forwarded to a different email address?

The authorization has to be authorized by the registered contact for the domain. We cannot change...

 I can not move out of the / directory, why not?

For security reasons, you cannot move out of the root folder of your own domain.

 I have a reseller account. What can I use for billing software and automation?

There are many great programs that work for both billing, domain and cpanel integration. Check...

 I need a module installed but I do not have rights

No problem. Send us a trouble ticket and we will install the module as long as there are no...

 I updated my site but I still see old pages

Make sure your files are indeed updated by checking the file time stamps. Also, you may want to...

 Inode issues

There are many issues that can arise from reaching your inode limit. The inode limit is the total...

 Installing an SSL Certificate in cPanel

To start, the website requires a dedicated IP. If you do not have one, you may order the...

 Is it possible to make a cron to backup my database at specific times?

Yes, this can be very useful for forum/message board sites with large databases. In your control...

 Lightweight Browser for Older and Slower Computers

Are you looking for a faster up to date browser in this current age for your older computer on...

 Meta Redirect

Adding this code to your web page will redirect your visitors to any address that you have...

 Mounting Samba Share in Linux for Startup

The following may be used to mount a samba share via your /etc/fstab file for bootup on...

 My index page does not load - Why not?

Filenames are case sensitive. Be sure you have an index filename all in lower case. Examples are...

 My pages are updating/refreshing slowly

Refresh is immediate on the server. When a file is updated and uploaded it is there. If you are...

 My site was hacked

This typically occurs when you are running a script/app on your website which is out-dated and...

 osCommerce password reset

How to reset your osCommerce admin login... You can reset your osCommerce administrative login...

 Password Protect Directories

Within control panel select Password Protection. Select the directory you would like to protect....

 Point Multiple Domains to the Same Website

Pointing other domains to your website is easy! Simply make sure their DNS settings are pointing...

 Point my domain to my wix account

How can I point my domain name to my wix.com account?To set this up you will want to login to...

 Prevent CloudFlare from Loading a js or Script

Sometimes CloudFlare / Rocket Loader can have problems with a script and hose it up. To have...

 Redirect http to https and www

To forward a website to use both www. and https:// use the following in an .htaccess file:...

 Redirect Internet Explorer visitors to a supported browsers page

Redirect users of Internet Explorer to a supported browsers page or any other page.  To do this,...

 Reseller: Unable to find an IP address in when creating an account

When creating accounts be sure to select a package in the package field. You can create a package...

 Set CORS header to Allow Access for any Incoming Domain

The following may be used to set to always set the CORS header for any incoming domains without...

 Setting up Zend Framework

When setting up Zend Frameworks in your hosting account be sure to upload your frameworks folder...

 Show longer file names in directory/folder index

If you've ever wanted to show longer file names in your directory listing just create or edit an...

 Some visitors in China and Russia cannot reach my website

Some networks known for abusive activity such as hacking in countries such as China, North Korea...

 SSL - Creating a CSR in Windows 2003

Creating the CSR IIS Windows 2003 or 2000 Server: From Administrative Tools, run the Internet...

 Sub-Domain times out

When you add a sub-domain and it times out make sure you do not have redirection set from that...

 Troubleshooting Cloudflare errors

You may encounter errors using CloudFlare from time to time. This article may help to resolve...

 Unable to view Ultrawebhosting.com from my foreign browser

We are an American company based out of Seattle, WA. Our website is written in English as a...

 Updating an Old Docker Version to Community Edition

The following was used to upgrade an antiquated version of docker to the newest community edition...

 vBulletin fsockopen() [function.fsockopen]: unable to connect

When setting up mail in vBulletin be sure you are using localhost for the mail server along with...

 View your website in older browser versions

As developers and webmasters it is always important to make sure your website works in several...

 What are all these htaccess files?

.htaccess files are used to perform certain rules such as displaying a 404.shtml file in replace...

 What are some tools are available to optimize my website?

There are many great tools to optimize your website. There is an optimize tool in your hosting...

 What are these htaccess files that keep popping up?

.htaccess files are default files the server uses to perform certain tasks. Features such as...

 What are these vt directories?

Those are FrontPage extension directories. If you have and no longer need them you can uninstall...

 What is a domain?

A domain is a human-readable name assigned to an IP address to make accessing websites much...

 What is a Top-Level-Domain (TLD)?

TLD stands for Top Level Domain. This includes any domain names which suffix is .com, .net, .org,...

 What is a virtual Domain?

A virtual domain is the base URL of the domain name. Examples include yourdomain.com, and...

 What is the location of curl?

Curl is located @ /usr/bin/curl

 What is this Code 304 appearing in my stats?

304 is typically sent as a header if a visitor re-requests a document and the document has not...

 What perl modules are installed on the server?

You can get a complete list of the modules that are installed by going to the control panel and...

 When I type in my domain it goes to ultrawebhosting.com

You may have the IP cached of the previous server on your system. Try a reboot. If you run WinNT,...

 When I upload an htaccess file it disappears

On unix/linux systems, files that start with a . are considered hidden so many ftp programs do...

 When should I use ascii and when should I use binary?

Many FTP client programs support and auto mode to detect the proper upload type based on file...

 Whitelisting Our Support System Email Address

Whitelist Instructions Because we use often use html emails with http addresses in them, our...

 Why can I not ping my domain?

For security purposes we have closed off the ICMP port which is used for ping.

 Why can users behind proxies not see my site?

If you have enabled hot link protection users behind proxies may not be able to see your site...

 Why do I get emails for cron jobs?

This is the default. If you would like to disable receiving emails when a cron job runs append...

 Why do I have references to robots txt in my web stat programs?

Many search engines will look for a robots.txt file before spidering your sites content. The...

 Why does it show the Ultra Web Hosting home page when I go to my site?

There are several reasons for this. Ensure you do not have https at the beginning of your...

 Why is my account suspended?

Why is my account suspended? If you are receiving an account suspended page when trying to access...

 Why is the server load status red?

The server load status will be red if the server is under a little more stress than usual. This...

 Your connection to this server has been blocked at the firewall

If you receive the message: "Your connection to this server has been blocked at the firewall. If...