If you need a PHP extension, Perl module, or other server-side software installed that is not currently available, just ask. Open a support ticket with the module name and we'll install it, as long as there are no security concerns.
Open a Ticket
Open a support ticket with:
- ✓ The exact name of the module or extension
- ✓ The language it is for (PHP, Perl, Python)
- ✓ The application or script that requires it (if applicable)
01. PHP Extensions
Many common PHP extensions are already installed and enabled. Before requesting an extension, check if it's already available by creating a phpinfo file:
- Create a file called
phpinfo.phpin yourpublic_htmlfolder - Add this content:
<?php phpinfo(); ?> - Visit
yourdomain.com/phpinfo.phpin your browser - Search the page for the extension name
- Delete the file when done (it exposes server information)
You can also enable or disable some PHP extensions yourself through cPanel > Select PHP Version > Extensions. Many extensions can be toggled on/off without contacting support.
02. Perl Modules
Common CPAN modules are pre-installed, including DBI, CGI, LWP, Net::SMTP, and MIME::Lite. Check if a specific module is available via SSH or cPanel Terminal:
perl -MDBI -e 'print "Installed\n"'Replace DBI with the module name you're checking. If the module is missing, open a ticket and we'll install it. See our Server Paths guide for Perl path and version details.
03. Python Packages
Python 3 is available at /usr/bin/python3. For Python packages, you can install them yourself via SSH using pip with the --user flag:
pip3 install --user package_nameThis installs the package into your home directory without requiring root access. If you need a system-level Python package, contact support.
On shared hosting, you cannot install system-level software yourself because you don't have root access. That's what our support team is here for. We handle module installations so you can focus on your application.
Need a Module Installed?
Tell us the module name, the language, and what requires it. We typically install modules within a few hours during business hours.
Open a Support TicketLast updated March 2026 · Browse all General articles
