How to Request a Server Module Installation

If you need a PHP extension, Perl module, or other server-side software installed that is not currently available, just ask. Open a support ticket with the module name and we'll install it, as long as there are no security concerns.

01. PHP Extensions

Many common PHP extensions are already installed and enabled. Before requesting an extension, check if it's already available by creating a phpinfo file:

1. Create a file called phpinfo.php in your public_html folder
2. Add this content: <?php phpinfo(); ?>
3. Visit yourdomain.com/phpinfo.php in your browser
4. Search the page for the extension name
5. Delete the file when done (it exposes server information)

You can also enable or disable some PHP extensions yourself through cPanel > Select PHP Version > Extensions. Many extensions can be toggled on/off without contacting support.

02. Perl Modules

Common CPAN modules are pre-installed, including DBI, CGI, LWP, Net::SMTP, and MIME::Lite. Check if a specific module is available via SSH or cPanel Terminal:

perl -MDBI -e 'print "Installed\n"'

Replace DBI with the module name you're checking. If the module is missing, open a ticket and we'll install it. See our Server Paths guide for Perl path and version details.

03. Python Packages

Python 3 is available at /usr/bin/python3. For Python packages, you can install them yourself via SSH using pip with the --user flag:

pip3 install --user package_name

This installs the package into your home directory without requiring root access. If you need a system-level Python package, contact support.

Last updated March 2026 · Browse all General articles