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99% Uptime Guarantee? What happens if you are not up 99%?
Purchase Questions | Updated 2026 Ultra Web Hosting offers a 99.9% uptime guarantee on all hosting plans. Here is what that means in practice, what...
Are sites backed up?
Getting Started | Updated 2026 Yes, Ultra Web Hosting performs regular server-level backups to protect against hardware failure and catastrophic...
Are the supported features apps included in hosting plans?
Article Updated This article has been consolidated Feature details are covered in our Pre-Sale FAQ. Short answer: Yes. All features listed on our...
Uploaded My Site But Cannot See It
Getting Started | Updated March 2026 You uploaded your website files but your domain still shows a default page, a blank page, or an error. This is...
WordPress Error : Sorry, this file type is not permitted for security reasons
WordPress | Updated March 2026 The "Sorry, this file type is not permitted for security reasons" error appears when you try to upload a file type...
Do you support Curl?
Purchase Questions | Updated 2026 Quick Answer Yes, cURL is fully supported on all Ultra Web Hosting shared, reseller, VPS, and dedicated plans....
Can I create a website in Apple iWeb and publish it to your service?
Obsolete Software | 2026 This Software Has Been Discontinued Apple iWeb was discontinued in 2011 when Apple removed it from the iLife suite. iWeb...
Can I Have an Account Without a Domain
Purchase Questions | Updated March 2026 Yes. You can sign up for a hosting account without owning or registering a domain name. You can add a...
Can I have multiple domains point to the same website?
Article Updated This article has been consolidated Multiple domains pointing to the same site is covered in our Domain Pointer guide. Short answer:...
Can I have multiple domains pointed to the same site?
Article Updated This article has been consolidated Pointing multiple domains to the same website is covered in our Domain Pointer guide. Short...
Can I have multiple websites with one account?
Article Updated This article has been consolidated Hosting multiple websites is covered in our Addon Domain guide. Short answer: Yes. Use Addon...
Can I install forums or blogs?
Purchase Questions | Updated 2026 Yes. All Ultra Web Hosting plans support popular forum, blog, and community software. You can install WordPress,...
Choosing Between Shared, VPS, and Dedicated Hosting
Purchase Questions | Updated 2026 Picking the right hosting plan doesn't have to be complicated. It really comes down to how much traffic your site...
Do You Allow Offsite Storage Only?
Purchase Questions | Updated 2026 Our hosting plans are designed for hosting websites, not for using as offsite file storage or backup...
Do you automatically request my domain name be transferred?
Article Updated This article has been consolidated Domain transfer information is now part of our Domain Transfer guide. Short answer: No. Domain...
Do you support MySQL and PHP?
Article Updated This article has been consolidated Technology stack details are in our Pre-Sale FAQ. Short answer: Yes. PHP (versions 7.4-8.3) and...
Do you give PHPMyAdmin access?
Article Updated This article has been consolidated Database management tools are covered in our cPanel guide. Short answer: Yes. phpMyAdmin is...
Can you write a script for me?
Article Updated This article has been consolidated Custom script requests are addressed in our CGI and Modern Alternatives guide. Short answer: We...
What happens if I go over my bandwidth limit?
Article Updated This article has been consolidated Bandwidth and limits information is now part of our complete Pre-Sale FAQ guide. Short answer:...
Can I check my email from the web if I am away from my computer?
Article Updated This article has been consolidated Webmail information is now part of our complete Pre-Sale FAQ guide. Short answer: Yes. Webmail...
Do you support ASP?
Article Updated This article has been consolidated Technology compatibility is covered in our Pre-Sale FAQ. Short answer: No. We run Linux servers...
Do you support Curl?
Purchase Questions | Updated 2026 Quick Answer Yes, cURL is fully supported on all Ultra Web Hosting shared, reseller, VPS, and dedicated plans....
Do you support MySQL and PHP?
Article Updated This article has been consolidated Technology stack details are in our Pre-Sale FAQ. Short answer: Yes. PHP (versions 7.4-8.3) and...
Do you support XML?
Article Updated This article has been consolidated Technology support details are in our Pre-Sale FAQ. Short answer: Yes. XML is fully supported....
How do I customize error messages for my site?
Errors & Troubleshooting | Updated 2026 When visitors hit a 404 (page not found), 403 (forbidden), or 500 (server error) page on your website,...
Does Ultra Web Hosting handle domain registration?
Article Updated This article has been consolidated Domain registration information is in our Pre-Sale FAQ. Short answer: Yes. Register during...
SSL Certificates and HTTPS on Your Website
SSL & HTTPS | Updated March 2026 Yes. Every Ultra Web Hosting account includes free SSL certificates via Let's Encrypt, automatically installed...
How do I check to make sure my desired domain name is not taken?
Article Updated This article has been consolidated Domain registration information is now part of our Pre-Sale FAQ. Short answer: During signup or...
How do I know its safe to use my credit card on your website?
Article Updated This article has been consolidated Payment security information is now part of our complete Pre-Sale FAQ guide. Short answer: Our...
Why Do I See robots.txt in My Web Stats
Website Tools & SEO | Updated March 2026 If you see "robots.txt" appearing frequently in your AWStats or Webalizer reports, that's normal....
How do I purchase a domain name from Ultra Web Hosting?
Article Updated This article has been consolidated Domain registration information is now part of our complete Pre-Sale FAQ guide. Short answer:...
How fast are your web servers?
Article Updated This article has been consolidated Server performance information is now part of our Infrastructure guide. Short answer: Intel Xeon...
How long does it take before my new domain name is active?
Article Updated This article has been consolidated Domain activation timing is covered in our DNS Propagation guide. Short answer: New domains...
How long does it take to setup my account?
Purchase Questions | Updated 2026 Shared and reseller hosting accounts are set up instantly after payment is confirmed. You receive a welcome email...
How long does it take to transfer my existing domain name?
Article Updated This article has been consolidated Transfer timing is covered in our Domain Transfer guide. Short answer: Domain transfers...
How to Transfer Your Domain to Ultra Web Hosting
Purchase Questions | Updated March 2026 Transferring a domain name to Ultra Web Hosting means moving the domain registration itself (not just...
IonCube Hosting
PHP Scripts | Updated March 2026 IonCube is the most widely used PHP encoding system in the hosting industry. If you run WHMCS, Blesta, or any...
Is there a daily transfer or download limit?
Article Updated This article has been consolidated Bandwidth and transfer limit details are in our Pre-Sale FAQ. Short answer: No daily transfer or...
New registrations are generally ready immediately to 24 hours
Article Updated This article has been consolidated Account provisioning information is now part of our Pre-Sale FAQ. Short answer: Hosting accounts...
Pre-Sale FAQ
Purchase Questions | Updated March 2026 Everything you need to know before signing up with Ultra Web Hosting. This page answers the most common...
How do I know its safe to use my credit card on your website?
Article Updated This article has been consolidated Payment security information is now part of our complete Pre-Sale FAQ guide. Short answer: Our...
What are the fees for a new domain name?
Domains | Updated 2026 Quick Answer Domain registration starts at $9.95/year for .com domains. Pricing varies by TLD (.net, .org, .info, etc.). You...
Does Ultra Web Hosting host foreign domains?
Article Updated This article has been consolidated Domain compatibility information is now part of our Pre-Sale FAQ. Short answer: Yes. We host any...
My site was hacked
General | Updated 2026 If your website has been hacked, defaced, or is redirecting to spam sites, take action immediately. Change your passwords...
When I Upload an htaccess File It Disappears
htaccess & Redirects | Updated March 2026 Your .htaccess file is there. You just can't see it. Files that start with a dot (.) are hidden files...
What methods of payment do you accept?
Article Updated This article has been consolidated Payment information is now part of our complete Pre-Sale FAQ guide. Short answer: Visa,...
How to Use FileZilla and Other Popular FTP Client Software
FTP | Updated March 2026 FTP (File Transfer Protocol) is the standard way to upload files to your hosting account. While cPanel's File Manager...
Who must approve the transfer of my domain name?
Article Updated This article has been consolidated Transfer approval details are now part of our Domain Transfer guide. Short answer: The...
Will I be able to access my domain name with or without the www?
Article Updated This article has been consolidated WWW redirect configuration is in our .htaccess guide. Short answer: Yes, both www and non-www...
Zend Guard Hosting
PHP Scripts | Updated March 2026 Zend Guard is a PHP encoding and obfuscation tool used to protect commercial PHP applications. If you've purchased...
