Articles

 Are there any account startup fees?

Account setup is free on our shared web hosting plans! There are no necessary annual or six...

 Credit Card Charge Declined / Failure

Our credit card system is now more stringent than before for card holder security. As a result,...

 How can I view invoices for my account?

You can view invoices and the status of your account through the customer center...

 How do I recover my client area password?

You may re-acquire your client area password at any time by visiting...

 How do I switch my account to another person?

To switch your hosting account or domain registration to another user, please have that user...

 How do I view/change my account information?

You can view and make changes/updates to your account through your billing account.Your billing...

 I thought my service did not expire until xx/xx? What is this invoice?

This can occur for several reasons but most often it is a domain registration renewal. Hosting...

 Is billing automatic?

Yes. As long as you credit card information is up to date in your billing account, billing will...

 Placing payment for an overdue invoice.

To place payment for an overdue invoice, please log into your billing account @...

 Updating a credit card

To update your credit card, please log into your client area @ https://my.ultrawebhosting.com...

 When do you bill?

  Every month or year from the day you sign up depending on selected service. You will receive a...