We apologize for the inconvenience, but your credit card charge has been declined.
We understand that this may be frustrating, but we want to assure you that we are taking every precaution to protect our customers from fraud. As a result, our credit card system is now more stringent than before. This means that we need to be extra careful to make sure that the billing address and telephone number on file match the credit card on file. We also need to make sure that the expiration date is up to date.
To help us resolve this issue, please:
Check the billing address and telephone number on file to make sure they match the credit card on file. This may seem like a simple step, but it is often the most overlooked. Take a few minutes to double-check that the information you have on file is correct.
Make sure the expiration date on the credit card is up to date. If your credit card has recently expired, you will need to update your billing information with us. You may do so at this address...
If you have recently moved, please update your billing address with us. This is especially important if you have moved recently and have not yet updated your billing information with your credit card issuer.
If you have already checked these items and your credit card charge is still being declined, please contact us so we can investigate further. We will be happy to help you troubleshoot the issue and get your order processed as quickly as possible.
We apologize for any inconvenience this may cause. Thank you for your understanding.
Additional tips to help you avoid having your credit card charge declined:
Make sure you are entering the correct credit card number, expiration date, and CVV code. This may seem like a no-brainer, but it is important to double-check your entry before submitting your payment.
If you are using a billing address that is different from your shipping address, make sure both addresses are entered correctly. This is especially important if you are shipping your order to a different address than the one on file with your credit card issuer.
If you are using a credit card that has recently expired, please update your billing information with us. This will help to ensure that your order is processed without any delays.
If you are using a credit card that has been reported lost or stolen, please contact your credit card issuer immediately. This will help to protect your account from fraud.
Watch the client area video tutorial: