If you need to transfer your hosting account to a different person or company, you can request an ownership change through our support team. The process requires verification from both the current and new owner.
Contact support with both parties' information
Open a support ticket from the current account owner's email address requesting the transfer. Include the new owner's full name, email address, and contact information. The new owner will need to confirm they accept responsibility for the account.
01. Transfer Process
- Current owner opens a ticket requesting the account transfer
- Provide new owner's information - name, email, billing address
- New owner confirms via email that they accept the account
- We update the account records and billing information
- New owner updates payment method in the client area
The cPanel username cannot be changed as part of this transfer. See Can I Change My Username? Domain registrations are transferred separately from hosting accounts.
Ready to Transfer?
Open a ticket from the current account owner's email to start the process.
Open a Support TicketQuick Recap
- Open a ticket from the current owner's email
- Provide new owner's details
- New owner confirms acceptance
- New owner updates payment method after transfer
- cPanel username stays the same
Account management · Last updated March 2026 · Browse all Billing articles
