If you need to transfer your hosting account to a different person or company, you can request an ownership change through our support team. The process requires verification from both the current and new owner so the account cannot be moved without authorization. Here is how it works, what you will need, and how your domain and data are handled.
Contact support with both parties' information
Open a support ticket from the current owner's email requesting the transfer, and include the new owner's full name, email, and contact information. The new owner confirms they accept responsibility for the account.
01. How the Transfer Works
- Current owner opens a ticket from the email on file, requesting the account transfer.
- Provide the new owner's details - name, email, and billing address.
- New owner confirms by email that they accept the account.
- We update the account and billing records to the new owner.
- New owner updates the payment method in the client area.
02. What You Will Need
To protect against unauthorized transfers, we verify both sides. Have ready:
- The request from the current owner's email on file - a request from any other address cannot be accepted.
- The new owner's confirmation accepting responsibility for the account and its billing.
- The new owner's billing details for future invoices.
If the current owner is unreachable (for example a business that has closed), additional proof of ownership may be required before we can proceed.
03. Your Domain and Data
A few things to know about what moves with the account:
- Website files, databases, and email stay in place and belong to the account, so they move with it to the new owner.
- The cPanel username does not change, since it is tied to server-level paths. See Can I Change My Username?
- Domain registrations are separate from hosting and are transferred through the registrar process, so arrange the domain separately if it should move too.
Ready to Transfer?
Open a ticket from the current account owner's email to start the process.
Open a Support TicketFrequently Asked Questions
How do I transfer my hosting account to someone else?
Open a support ticket from the current owner's email requesting the transfer, and include the new owner's name, email, and billing details. The new owner confirms acceptance by email, then we update the account and billing records.
What is needed to change account ownership?
Verification from both parties: the request from the current owner's email on file, and the new owner's confirmation that they accept responsibility. This protects the account from unauthorized transfers.
Does my domain transfer with the hosting account?
Not automatically. Domain registrations are handled separately from hosting, through the registrar's transfer process. Arrange the domain separately if it should move to the new owner.
Does my cPanel username change when ownership transfers?
No. The cPanel username stays the same because it is tied to server-level paths and settings. Only the account ownership and billing details change; the login username is unchanged.
Quick Recap
- Open a ticket from the current owner's email.
- Provide the new owner's details and confirmation.
- Both parties verify before we make the change.
- Files, databases, and email move with the account; the domain is separate.
- The cPanel username stays the same.
Account management · Last updated November 2026 · Browse all Billing articles
