Your Ultra Web Hosting client area at my.ultrawebhosting.com is where you manage your account details, billing information, and payment methods. This guide walks you through viewing and updating everything tied to your account.
Log in, then go to My Details
Log into my.ultrawebhosting.com, click your name in the upper right corner, and select My Details. From there you can update your name, email, phone number, mailing address, and password.
01. Accessing Your Account Details
- Go to the client area - Visit my.ultrawebhosting.com and log in with your email and password
- Open your profile - Click your name in the upper right corner of the page
- Select My Details - This opens the account information page where you can view and edit your profile
If you have forgotten your client area password, use the Forgot Password link on the login page. A reset link will be sent to the email address on file.
02. Updating Personal Information
On the My Details page, you can update the following fields:
- First and last name - The name associated with your account
- Company name - Optional, for business accounts
- Email address - This is where invoices, support replies, and account notifications are sent. Keep this current
- Phone number - Used for account verification if needed
- Mailing address - Street address, city, state/region, zip code, and country
After making changes, click Save Changes at the bottom of the page.
Your email address is the primary way we communicate with you about billing, support tickets, and service notifications. If your email address is out of date, you may miss important invoices or renewal notices. Update it immediately if it has changed.
03. Changing Your Client Area Password
To change the password you use to log into the client area:
- Go to My Details - Click your name in the upper right, then My Details
- Click Change Password - This is in the security section of the page
- Enter your current and new password - Choose a strong password with a mix of uppercase, lowercase, numbers, and special characters
- Save - Click Save Changes to apply
This only changes your client area (billing) password. It does not change your cPanel password, email passwords, or FTP passwords. See Section 06 below for how these passwords relate to each other.
04. Managing Payment Methods
To update your credit card or payment method on file:
- Log into the client area - Visit my.ultrawebhosting.com
- Go to Billing > Payment Methods - You can also access this from the main navigation menu
- Add or update your card - Enter your new card details and save
If you need to view past invoices or check your payment history, see How to View Invoices for Your Account.
05. Viewing Your Hosting Services
To see details about your hosting plan, server information, and service status:
- Go to Services > My Services - From the client area navigation
- Click on your active hosting plan - This opens the service detail page
The service detail page shows:
- Server name and IP address - The server your account is hosted on
- cPanel username - Your login for the hosting control panel
- Nameservers - ns1.ultranameservers.com, ns2.ultranameservers.com, ns3.ultranameservers.com
- Billing cycle and next due date - When your next invoice will generate
- Package details - Your current hosting plan and its features
From this page you can also change your cPanel password, upgrade your plan, or request a cancellation. For a full walkthrough of cPanel itself, see Getting Started with cPanel.
06. Client Area vs cPanel Passwords
Your Ultra Web Hosting account has separate passwords for different services. Changing one does not affect the others:
| Password | Used For | Where to Change |
|---|---|---|
| Client Area | Billing, invoices, support tickets, service management | my.ultrawebhosting.com > My Details > Change Password |
| cPanel | cPanel login, FTP (main account), SSH | Client area > Services > My Services > Change Password |
| Webmail, email client apps (Outlook, Thunderbird, etc.) | cPanel > Email Accounts > Manage |
For a detailed guide on changing any of these passwords, see How Do I Change My Password.
Need Help With Your Account?
If you're having trouble accessing your account or need to make changes you can't do through the client area (such as changing the primary account holder), open a support ticket and we will help.
Open a Support TicketQuick Recap
- Log into my.ultrawebhosting.com - Use your email and client area password
- Click your name > My Details - This is where you update personal info and password
- Keep your email address current - Invoices and support replies go to this address
- Update payment methods under Billing - Go to Billing > Payment Methods to update your card
- View hosting details under Services - Server name, IP, cPanel username, and nameservers are all here
524 users found this article useful · Last updated March 2026 · Browse all Billing articles
