Placing payment for an overdue invoice

If you have an overdue invoice, you can pay it directly from your client area. Paying an overdue invoice unsuspends your account (if it was suspended for non-payment) and prevents service termination. The process takes just a few minutes.

01. Paying an Overdue Invoice

Log in to your client area and go to Billing > My Invoices. Overdue invoices are marked in red. Click the invoice number to open it, then click "Pay Now." You'll be prompted to confirm your payment method and complete the transaction.

If you have multiple overdue invoices, you can pay them individually or use the "Mass Payment" option to pay all outstanding invoices at once.

02. Payment Methods

Credit/debit card - Visa, Mastercard, American Express, and Discover are accepted. If the card on file was declined, update it at Billing > Payment Methods before retrying the payment.

PayPal - Select PayPal as the payment method on the invoice and you'll be redirected to PayPal to complete payment.

To change your default payment method or update card details, go to Billing > Payment Methods in the client area. For help updating a card, see Updating a Credit Card.

03. What Happens After Payment

Once payment is confirmed, the invoice status changes to "Paid" and any account suspension is lifted automatically. For most payment methods this happens within minutes. Specifically:

Credit/debit card: Instant. Account is unsuspended within 1-5 minutes.

PayPal: Usually instant, but occasionally takes up to 15 minutes for PayPal's IPN (Instant Payment Notification) to reach our system.

If your account is not reactivated within 30 minutes of payment, open a support ticket and we'll manually verify and unsuspend it.

04. What Happens If an Invoice Stays Unpaid

Our billing system sends several reminders before and after an invoice becomes overdue. The timeline:

Before due date: An invoice is generated approximately 14 days before the renewal date. You'll receive email reminders as the due date approaches.

After due date: The invoice is marked overdue and additional reminder emails are sent. If the invoice remains unpaid after a grace period, the associated hosting account may be suspended.

After extended non-payment: Accounts that remain suspended and unpaid for an extended period may be terminated and data may be deleted. We always send multiple warnings before termination.

If you need more time to pay or want to discuss your billing, contact our billing team before the account is suspended.

05. Setting Up Auto-Pay

To avoid overdue invoices in the future, make sure you have a valid payment method on file and automatic payment is enabled:

1. Go to Billing > Payment Methods in your client area
2. Add or update your credit card or PayPal
3. Ensure the card isn't expired - expired cards will fail on the renewal date

With a valid card on file, invoices are charged automatically when generated. For invoice history and management, see How to View Invoices.

Quick Recap: Paying Overdue Invoices

1. Pay at Billing > My Invoices > Pay Now
2. Update your card first if the previous payment was declined
3. Suspended accounts reactivate within minutes of payment
4. Contact support if not unsuspended within 30 minutes
5. Set up auto-pay with a valid card to avoid future overdue invoices

Last updated March 2026 · Browse all Billing articles