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Website Backups
Yes, we perform regular server-level backups to protect against hardware failure and catastrophic data loss. However, we strongly recommend that you also maintain your own backups for maximum protection.
Server-Level Backups
Our servers run automated backups on a regular schedule. These backups are intended as a safety net for disaster recovery and are not guaranteed to be available for individual file restoration on demand. While we will always do our best to help recover data from server backups, they should not be your only line of defense.
Your Own Backups (Recommended)
You can create your own backups at any time through cPanel:
- Full backup: cPanel > Backup > Download a Full Account Backup
- Files only: cPanel > Backup > Download a Home Directory Backup
- Database only: cPanel > Backup > Download a MySQL Database Backup
For WordPress sites, backup plugins like UpdraftPlus can automate the process and store copies on Google Drive, Dropbox, or Amazon S3. We recommend backing up at least once a week for active sites, and always before making significant changes like plugin updates or theme modifications.
Always download your backups and store them off the server. A backup sitting on the same server as your website does not protect you if something happens to that server.
