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The "Unable to find an IP address" error in WHM occurs when trying to create a new cPanel account on a reseller hosting plan. This means the account creation cannot proceed because no shared IP address is available or configured for your reseller account.
Contact support to assign a shared IP
This is a server-level configuration issue that cannot be fixed from your WHM panel. Open a support ticket and we will verify that a shared IP is assigned to your reseller account and that it is available for new account creation.
01. Common Causes
- No shared IP assigned - Your reseller account may not have been configured with a shared IP for hosting accounts
- IP limit reached - If you have a dedicated IP and it has reached its account limit
- WHM configuration - The "Main Shared IP Address" in WHM > Basic Setup may be blank or incorrect
02. What You Can Check
In WHM, go to Basic Setup (or Basic cPanel/WHM Setup) and verify that the "Main Shared IP Address" field has a valid IP. If it is empty or shows an IP you do not recognize, do not change it yourself. Contact support instead.
Need This Fixed?
Open a ticket with your reseller account username and we will configure the IP assignment.
Open a Support TicketQuick Recap
- Error means no shared IP is available for new accounts
- Server-level fix required - Cannot resolve from WHM alone
- Check WHM > Basic Setup for Main Shared IP
- Contact support to assign or fix the IP configuration
- Do not change IP settings yourself without guidance
Reseller hosting management · Last updated March 2026 · Browse all General articles
