My index page does not load - Why not?

My Index Page Does Not Load

 

If visitors go to your domain and the page does not load (or they see a directory listing instead of your homepage), the server cannot find a valid index file in your public_html folder.

 

Check Your Filename

The server looks for these filenames in this order: index.html, index.htm, index.php. If your main page has a different name (like home.html, default.htm, or Home.html), it will not be recognized as the default page. Rename it to index.html or index.php.

 

Check File Location

Make sure your index file is directly inside the public_html folder, not nested inside a subfolder. A common mistake is uploading a folder that contains your files, resulting in a path like public_html/mywebsite/index.html instead of public_html/index.html.

 

Check File Permissions

Your index file should have permissions set to 644. If permissions are wrong, the server may not be able to read the file. You can check and change permissions in cPanel File Manager by right-clicking the file and selecting Change Permissions.

 

Case Sensitivity

Linux servers are case-sensitive. Index.html is not the same as index.html. Make sure the filename is all lowercase.

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