My index page does not load - Why not?

My Index Page Does Not Load

 

If visitors go to your domain and the page does not load (or they see a directory listing instead of your homepage), the server cannot find a valid index file in your public_html folder.

 

Check Your Filename

The server looks for these filenames in this order: index.html, index.htm, index.php. If your main page has a different name (like home.html, default.htm, or Home.html), it will not be recognized as the default page. Rename it to index.html or index.php.

 

Check File Location

Make sure your index file is directly inside the public_html folder, not nested inside a subfolder. A common mistake is uploading a folder that contains your files, resulting in a path like public_html/mywebsite/index.html instead of public_html/index.html.

 

Check File Permissions

Your index file should have permissions set to 644. If permissions are wrong, the server may not be able to read the file. You can check and change permissions in cPanel File Manager by right-clicking the file and selecting Change Permissions.

 

Case Sensitivity

Linux servers are case-sensitive. Index.html is not the same as index.html. Make sure the filename is all lowercase.

  • 451 Users Found This Useful

Was this answer helpful?

Related Articles

Convert PDF to HTML Service

Converting PDF to HTML   If you need to convert a PDF document to HTML for publishing on...

I updated my site but I still see old pages

Updated My Website But Still Seeing Old Pages   If you have uploaded changes to your website...

When should I use ascii and when should I use binary?

ASCII vs Binary FTP Transfer Mode   When uploading files via FTP, you may need to choose...

Prevent CloudFlare from Loading a js or Script

Sometimes CloudFlare / Rocket Loader can have problems with a script and hose it up. To have...

Do you support TeamSpeak?

TeamSpeak Hosting   TeamSpeak cannot be run on shared hosting or reseller hosting accounts...



Save 30% on web hosting - Use coupon code Hosting30