LiveChat
Support
Blog
Affiliates
Why You Cannot Ping Your Domain
If the ping command does not respond when you try to ping your domain, this is normal. Our servers have ICMP (ping) disabled at the firewall level as a security measure to prevent ping flood attacks and reduce the server's exposure to network reconnaissance.
A blocked ping does not mean your website is down. Your website can be fully accessible to visitors even when ping requests are blocked.
How to Check If Your Site Is Up
- Open your domain in a web browser and see if it loads
- Use an online tool like downforeveryoneorjustme.com to check from an external location
- Use
curl -I yourdomain.comfrom a command line to check for an HTTP response
If your website is not loading in the browser and you have confirmed the domain DNS is pointed to our servers, open a support ticket and we will investigate.
