Server does not support TSL Connections

I received an error message when checking my email "Server does not support TSL Connections." what does this mean?

This error will occur when a new security certificate has been installed on the server and you have the old security certificate still setup in your email client.
This can happen from time to time while we stay on top of security.

To correct this you will just need to remove the old security certificate from your email client then install the new one.

As an alternative you may disable it in your email client.


  • 155 Users Found This Useful

Was this answer helpful?

Related Articles

Setting Up Email on a Galaxy Device

From the home screen, tap Apps. Scroll to and tap Email.Enter your Email address and Password,...

Emails Bouncing Back

If emails sent to your account bounce back to the sender with the following message...A message...

What is a email mailing list?

A mailing list is a collection of email addresses which are assigned to a single name for faster...

Do you support IMAP?

Yes! We support IMAP. You can also set your mailbox to whatever size you like, which uses your...

Why can I not connect to the mail server?

There are several reasons why you may not be able to connect to the POP3 server, and thus, not be...