Email & Webmail | Updated January 2026
If you receive a 404 error when trying to access webmail, the URL you are using is likely incorrect or the webmail service needs to be restarted. Here are the correct URLs and fixes.
Correct Webmail URLs
Use port 2096 for direct webmail access
https://yourdomain.com:2096https://yourdomain.com/webmailhttps://my.ultrawebhosting.com:2096
Replace yourdomain.com with your actual domain. Log in with your full email address and password.
01. Common Causes
- Wrong URL - Using
/webmailwithout HTTPS, or using port 2095 (HTTP) instead of 2096 (HTTPS). Always usehttps://with port 2096. - Domain not pointed to our servers - If your domain's DNS is not pointing to Ultra Web Hosting, the webmail URL for that domain will not work. Use
https://my.ultrawebhosting.com:2096instead. - SSL certificate issue - If the SSL certificate for your domain has not been issued yet, the HTTPS webmail URL may show errors. Try the server hostname URL instead.
- Browser cache - A cached 404 page from a previous failed attempt. Clear cache or try incognito mode.
02. Alternative Access Methods
If the direct webmail URL is not working, you can access webmail through cPanel:
- Log into cPanel at my.ultrawebhosting.com
- Go to Email > Email Accounts
- Click "Check Email" next to the account
For more on webmail access, see Webmail URL Guide. If you cannot log in at all, see Webmail Access Denied.
Still Getting a 404?
If none of the URLs above work, open a ticket and we will check the webmail configuration on the server.
Open a Support TicketQuick Recap
- Use
https://yourdomain.com:2096for direct webmail - Try the server URL if your domain's DNS is not set up yet
- Access via cPanel as a fallback - Email > Email Accounts > Check Email
- Clear browser cache if you see a cached 404
- Always use HTTPS (port 2096, not 2095)
Accessing webmail · Last updated March 2026 · Browse all Email articles
