When I log into webmail I receive a 404 error

Knowledgebase

404 Error When Logging Into Webmail

If you receive a 404 error when trying to access webmail, there are a few common causes.

Wrong URL

Make sure you are using the correct webmail URL. The correct addresses are:

https://yourdomain.com:2096
https://yourdomain.com/webmail

Do not use http:// (without the s) as our servers require a secure connection for webmail.

Domain Not Pointed to Our Servers

If your domain nameservers are not pointed to our servers, the webmail URL will not work. Either point your domain to our servers, or use the server hostname from your welcome email: https://servername.ultrawebhosting.com:2096

SSL Certificate Issue

If the SSL certificate for your domain has not been issued yet, accessing webmail over HTTPS may fail. Try accessing webmail through cPanel instead: log into cPanel, go to Email Accounts, and click "Check Email" next to the account.

If none of the above resolves the issue, open a support ticket with the exact URL you are using and the error you see.