Sent Emails Not Appearing in Your Sent Folder
If emails you send from your phone, tablet, or desktop mail client are not showing up in your Sent folder, the most common cause is an incomplete IMAP folder configuration. Your email client needs to be told which server folder to use for sent messages.
Fix for iPhone and iPad
- Go to Settings > Mail > Accounts
- Tap on your email account
- Tap Account, then Advanced (or IMAP Path Prefix)
- Under Mailbox Behaviors, tap Sent Mailbox
- Under "On the Server," select the Sent folder
- Do the same for Drafts and Trash if they are also not syncing
Fix for Outlook
- Go to File > Account Settings > Account Settings
- Double-click your email account
- Click More Settings > Sent Items tab
- Select Save sent items in the following folder on the server and choose the Sent folder
Fix for Android
In most Android email apps, go to your account settings, find the folder settings or folder mapping section, and make sure the Sent folder is mapped to the server Sent folder rather than a local-only folder.
Make Sure You Are Using IMAP
This issue only applies to IMAP accounts, which sync folders between your devices and the server. If you are using POP3, sent messages are stored locally on your device and will not appear in webmail or on other devices. If syncing sent mail across devices matters to you, switch your account to IMAP (port 993 with SSL).
