When you try to send a message in Outlook Express, you may receive the following error message:
An unknown error has occurred. Protocol: SMTP, Port: 0, Secure(SSL): No, Error Number: 0x800C013B.
CAUSE
This behavior can occur if the Sent Items.dbx file is damaged.
RESOLUTION
To resolve this issue, rename the Sent Items.dbx file from the Outlook Express e-mail files:
Click Start, point to Find, and then click Files or Folders.
In the Named box, type Sent Items.dbx.
In the Look In box, click your primary hard disk (usually drive C), and then click Find Now.
Right-click the Sent Items.dbx file, and then click Rename.
Type Sent Items.old, and then click OK.
Restart Outlook Express. This action automatically creates a new Sent Items.dbx file.
- 577 Users Found This Useful
Related Articles
cPanel and Outlook Phone App Results in Unable to Log In - Secure Connection Unavailable
It appears the free Outlook app for iOS and Android phone does not support newer SNI based...
How do I change the mx records?
Simply go into your control panel with Ultra, click Zone Editor, then click "Manage". The MX...
Domain has exceeded the max defers and failures per hour
You may receive the following error message. "Domain has exceeded the max defers and failures per...
Receiving reported error (0x80042108)
This error can occur for many reasons. We have found it is most common when your inbox needs to...
I am getting an access denied logging into webmail
For webmail, make sure you are using the proper account name when logging in. For webmail it is...
