Knowledgebase

You may want to install SSL for your email or update an existing certificate you had installed which may have expired.

Our shared SSL certificate is *.ultrawebhosting.com and your computer should be able to pull it from our server.

If prompted, select install certificate. If you do not receive this message, the simplest way to perform this may be to remove and re-add the account in your Outlook software (be sure you have any important email backed up etc). For a more complex option, the following instructions may work for you.

Assigning an SSL certificate to your email account:

Open Outlook
Select Tools from menu
Select Options from drop down menu
In dialog box that appears select Security tab
Enter a name for your security setting into the Security Settings Name box
Ensure S/MIME is selected on the Secure Message Format box
Check the Default Security Setting for this Secure Message Format
In Certificates and Algorithms section click the Choose button in the Signing Certificate section
Select your Secure Email Certificate from the Select Certificate dialog box
Outlook should automatically choose the same Secure Email Certificate as your Signing Certificate for the Encryption Certificate. If not, click the Choose button in the Encryption Certificate and select your Secure Email Certificate from the Select Certificate dialog box
Ensure Send These Certificates with Signed Messages is selected
Click OK to return to Options dialog box
Click OK to return to Outlook