Web Disk is a cPanel feature that lets you mount your hosting account's file system as a network drive on your local computer. If it is not connecting, the issue is usually related to your operating system's WebDAV support, SSL settings, or firewall rules.
Consider using FTP or SFTP instead
Web Disk uses the WebDAV protocol, which has known compatibility issues on modern Windows and macOS. For reliable file access, we recommend using an FTP client like FileZilla. It is more reliable, faster, and gives you more control. See our FTP client guide.
01. What Is Web Disk?
Web Disk maps a directory on your hosting account to a drive letter (Windows) or mounted volume (Mac/Linux) on your local computer. Once connected, you can drag and drop files as if they were on a local drive. It uses the WebDAV protocol over HTTPS.
02. How to Set It Up
- Log into cPanel at my.ultrawebhosting.com
- Go to Files > Web Disk
- Click "Access Web Disk" next to the account you want to connect
- Select your operating system from the dropdown
- Follow the generated instructions or download the configuration script
03. Fixing Web Disk on Windows
Windows has long-standing WebDAV issues. Common fixes:
- Enable the WebClient service - Open Services (search "services" in Start), find "WebClient," set it to "Automatic," and start it. Without this service running, Windows cannot connect to WebDAV at all.
- Increase the file size limit - Windows limits WebDAV file transfers to 50MB by default. To increase it, open Registry Editor and navigate to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WebClient\Parameters. ChangeFileSizeLimitInBytesto a higher value (e.g., 4294967295 for ~4GB). - Use Basic authentication - Windows sometimes requires a registry change to allow Basic authentication over SSL. In the same registry path, set
BasicAuthLevelto2. - Restart after registry changes - Reboot the computer after making any registry edits.
Editing the Windows Registry incorrectly can cause system problems. If you are not comfortable with registry changes, use FTP instead. FileZilla takes 2 minutes to install and does not require any system modifications.
04. Fixing Web Disk on Mac
macOS has built-in WebDAV support through Finder:
- Open Finder
- Go to Go > Connect to Server (or press Command+K)
- Enter the Web Disk URL from cPanel (e.g.,
https://yourdomain.com:2078) - Enter your Web Disk username and password
If it connects but is extremely slow, this is a known macOS issue where Finder checks for .DS_Store files in every directory. There is no great fix for this beyond patience or using an FTP client instead.
05. Better Alternatives
Web Disk has its uses, but for most people these alternatives are more reliable:
- FileZilla (FTP/FTPS) - Free, cross-platform, reliable. See our FTP guide.
- SFTP via SSH - If you have SSH access, SFTP is encrypted and fast. FileZilla supports SFTP as well.
- cPanel File Manager - Browser-based, no software to install, works from any computer.
If you no longer need a Web Disk account and want to remove it, see How to Remove a Web Disk Account.
Still Having Trouble?
If Web Disk is not connecting after trying these fixes, let us know your operating system and the error message you see.
Open a Support TicketQuick Recap
- Web Disk uses WebDAV - Has known compatibility issues on modern OS
- Windows needs the WebClient service running and may need registry edits
- Mac connects via Finder > Connect to Server but can be slow
- FTP/SFTP is more reliable - Consider FileZilla as an alternative
- cPanel File Manager works from any browser with no setup
File management options for your hosting account · Last updated March 2026 · Browse all Hosting CP articles
