CodeGuard cannot connect via FTP

Knowledgebase

The error message "CodeGuard cannot connect via FTP" means that CodeGuard is unable to connect to your website's FTP server. This can be caused by a number of things, including:

Incorrect FTP credentials.
A firewall or antivirus software blocking the FTP connection.
A problem with the FTP server itself.
A problem with CodeGuard's configuration.

To troubleshoot this error, you can try the following:

Check your FTP credentials to make sure they are correct.
Disable your firewall or antivirus software temporarily to see if that is the cause of the problem.
Contact your hosting provider to check if there is a problem with the FTP server.
Contact CodeGuard support for help with troubleshooting their configuration.

Here are some additional things to keep in mind when troubleshooting this error:

The FTP credentials that you use to connect to CodeGuard are different from the FTP credentials that you use to connect to your website's FTP server.
If you are using a firewall or antivirus software, make sure that it allows connections to FTP servers.
If you are still unable to connect to CodeGuard after trying these steps, you can contact CodeGuard support for help.