CodeGuard cannot connect via FTP

The error message "CodeGuard cannot connect via FTP" means that CodeGuard is unable to connect to your website's FTP server. This can be caused by a number of things, including:

  • Incorrect FTP credentials.
  • A firewall or antivirus software blocking the FTP connection.
  • A problem with the FTP server itself.
  • A problem with CodeGuard's configuration.

To troubleshoot this error, you can try the following:

  • Check your FTP credentials to make sure they are correct.
  • Disable your firewall or antivirus software temporarily to see if that is the cause of the problem.
  • Contact your hosting provider to check if there is a problem with the FTP server.
  • Contact CodeGuard support for help with troubleshooting their configuration.

Here are some additional things to keep in mind when troubleshooting this error:

  • The FTP credentials that you use to connect to CodeGuard are different from the FTP credentials that you use to connect to your website's FTP server.
  • If you are using a firewall or antivirus software, make sure that it allows connections to FTP servers.
  • If you are still unable to connect to CodeGuard after trying these steps, you can contact CodeGuard support for help.
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