Knowledgebase

There are several reasons why you may not be able to connect to the POP3 server, and thus, not be able to check your POP3 account(s) for new messages. Use the following guideline to solve this sort of problem:

Is this a new domain name? Has it recently been transferred? If so please wait 24-72 hours.

Make sure your e-mail client is configured properly according to the instructions in your welcome email. This does not apply if you have checked for new e-mail before and have not changed your configurations since.

Have you successfully connected to the mail server from this location before? In other words, are you trying to connect to the mail server for the first time or from a new location for the first time?

Verify that you are not behind a firewall! If you are at work, this should be your first clue. If you find that you are behind a firewall, verify with the network administrator that port 110 is allowed. If it is not, this is the reason you cannot connect to the POP3 server Call your ISP or the provider of your connection to the Internet and verify that port 110 (POP3) is not denied. If it is, this is the reason you cannot connect to the POP3 server Finally, log into your Control Panel, and click the server name where your domain is hosted.