Outlook: The host yourdomain could not be found - Socket Error: 11001

Outlook Error: Socket Error 11001 - Host Not Found

 

Socket Error 11001 means Outlook cannot resolve the mail server hostname. The server name you entered does not exist in DNS or your computer cannot reach a DNS server to look it up.

 

Common Causes and Fixes

  • Typo in the server name: Double-check that your incoming and outgoing server is set to mail.yourdomain.com (using your actual domain name). A single character error will cause this.
  • Domain DNS not propagated: If you just registered or transferred your domain, the mail DNS record may not be active yet. Wait 24 hours and try again.
  • No internet connection: Verify you are connected to the internet. Try opening a website in your browser to confirm.
  • DNS issue on your computer: Try flushing your DNS cache. On Windows: open Command Prompt and run ipconfig /flushdns. On Mac: open Terminal and run sudo dscacheutil -flushcache.
  • Use the server hostname: If mail.yourdomain.com is not resolving, try using the server hostname from your welcome email as the mail server instead.

 

If the error persists, contact support and include the server name you are using so we can verify the DNS record exists.

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