Filezilla is a free FTP client and can be downloaded at:
Linux Users may want to give Igloo FTP a shot.
MacOS X Users:
Fetch is the most popular FTP client for the Macintosh.
You can also use the integrated file manager within your control panel to upload files. If you use FrontPage, Dreamweaver or similiar programs that support ftp, you can use those as well.
Login information for connecting to your account using these programs is provided in your welcome email.
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You may upload to either the public_html or www folder which are the same directory.