Firewall Block: How to Unblock Your IP

If you suddenly can't access your website, cPanel, Webmail, or email on any device, your IP address has likely been blocked by the server firewall. This is a security measure that triggers automatically when too many failed login attempts or security rule violations are detected from your IP. The good news: you can unblock yourself immediately using our self-service unblock tool.

01. How to Unblock Yourself

1. Visit my.ultrawebhosting.com from the device/network that is blocked
2. The firewall unblock tool will appear showing your blocked IP address
3. Click the unblock button to remove the block immediately

Can't Access the Unblock Tool?

If you can't reach my.ultrawebhosting.com at all from your blocked connection:

• Try from your phone on cellular data - cellular uses a different IP than your Wi-Fi. Log into the client area from cellular and open a support ticket with your blocked IP
• Find your IP - search "what is my IP" on Google from the blocked connection to find the IP that needs unblocking
• Email us - if you can't access anything, email support with your blocked IP and we'll remove it

02. Why You Were Blocked

The server runs CSF (ConfigServer Security & Firewall) with Login Failure Daemon (LFD). It automatically blocks IP addresses that trigger security rules. The most common causes:

Too Many Failed Login Attempts

This is the #1 reason. If 5 or more failed login attempts are detected within 5 minutes from the same IP, that IP gets blocked. This includes failed logins to:

• cPanel (port 2083)
• Webmail (port 2096)
• Email (IMAP/POP3/SMTP) - your email app trying with a wrong password
• FTP - your FTP client with old credentials
• SSH

The most common trigger is an email app (Outlook, iPhone Mail, Android Mail) with an old or incorrect password saved. These apps try to connect every 30 seconds to a few minutes, so 5 failed attempts happen very quickly.

ModSecurity Rule Violations

The web application firewall (ModSecurity) monitors HTTP requests for attack patterns. If your browsing behavior triggers too many security rules in a short period, your IP may be blocked. This can happen from:

• Rapid form submissions
• Automated tools (scrapers, vulnerability scanners) running from your network
• WordPress admin activity that triggers false positives
• File uploads with content that matches attack signatures

Connection Flooding

If your IP makes an unusually high number of connections in a short time (hundreds per second), the firewall treats it as a potential DDoS attack and blocks it. This can be triggered by misconfigured software, broken scripts, or aggressive backup tools.

03. How to Tell If You're Blocked

A firewall block looks different from other issues. Here's how to identify it:

04. Preventing Future Blocks

Getting blocked once is normal. Getting blocked repeatedly means something on your network keeps triggering the firewall. Fix the root cause:

Fix Saved Passwords (Most Important)

1. Check every device that has your email configured: phone, tablet, laptop, desktop, old devices you forgot about
2. Update the password on each device to match the current email password (set in cPanel > Email Accounts)
3. Then unblock your IP - if you unblock before fixing passwords, you'll be blocked again in minutes

Use the Correct Settings

Make sure your email apps use the correct server and ports:

Incoming (IMAP): port 993, SSL/TLS
Incoming (POP3): port 995, SSL/TLS
Outgoing (SMTP): port 465, SSL/TLS
Server: yourserver.ultrawebhosting.com

See our setup guides for Outlook, iPhone, and Android.

Remember: Three Separate Passwords

Changing one does not change the others:

• Client area password - for billing at my.ultrawebhosting.com
• cPanel password - for cPanel login and FTP (main account). Change from client area. See our password guide
• Email password - for Webmail and email apps. Change in cPanel > Email Accounts > Manage

05. Recurring Blocks and False Positives

Keep Getting Blocked Despite Correct Passwords?

If you've verified all passwords are correct on all devices and you're still getting blocked, the trigger may be ModSecurity false positives rather than login failures. This happens when legitimate activity on your website matches a security rule pattern.

Open a support ticket and let us know:

• Your IP address (search "what is my IP" on Google)
• What you were doing when the block happened (editing a page, uploading files, using a specific plugin)
• Whether it happens at specific times or randomly

We can check the firewall and ModSecurity logs to identify the exact rule being triggered and add a targeted exception for your account. This keeps security active for real threats while preventing false positives from blocking you.

Office or Shared Network

If you're on a corporate or shared network, someone else on your network may be triggering the block (since everyone shares the same public IP). In this case, contact your IT team and also let us know - we can whitelist your office IP if needed.

Quick Recap

1. Unblock yourself at my.ultrawebhosting.com - the tool detects and removes your block instantly
2. Fix saved passwords first - on all phones, tablets, and computers before unblocking
3. Wrong email password is the #1 cause - apps retry every 30 seconds, triggering the block fast
4. Test from cellular data - if the site works on cellular but not Wi-Fi, your IP is blocked
5. Recurring blocks? - open a ticket with your IP so we can check the firewall logs

Last updated March 2026 · Browse all Troubleshooting articles · See also: Webmail Access Denied | Email Troubleshooting Guide