Knowledgebase

There has been a critical error on this website.

The error message "There has been a critical error on this website" means that there is a fatal PHP error on your WordPress site. This can happen for a variety of reasons, but the most common causes are:

• A plugin or theme conflict
• A problem with your PHP code
• A problem with your database
• A memory limit issue

We recommend disabling all plugins to start. You can do this by logging into your control panel. Control panel login credentials are in your welcome email under the section titled "Hosting Account Login Details".

Once logged in, click the "phpMyAdmin" icon. Click on the name of the Wordpress database that your site uses. (If you're not sure, edit the wp_config.php file in your site directory. The database name will be listed in that file next to define( 'DB_NAME'.

In phpMyAdmin navigate to the options table. It will be named "wp_options" or a variant of that. For example "wphd_options" or "wpoq_options".

Navigate to page 2 or 3 and edit the "active_plugins"  table. Remove everything in the "option_value" field. Click the "Go" button to save.

You should now be able to access your WordPress administrative area. Once in the admin area you can re-enable the plugins that your site requires.