cPanel Max Defers Occurring for an Account

While viewing exim_mainlog and seeing the following:

 

enforce_mail_permissions: Domain thedomain.com has exceeded the max defers and failures per hour (5/5 (100%)) allowed. Message discarded.

 

This occurs when an account is sending email to too many invalid recipient emails. This may be the result of:

 

  • - bulk email sending
  • - a script using that email address has been compromised
  • - the email account itself is compromised

In such a case we recommend validating your recipient list, ensuring any PHP or java scripts you are using are up to date and secure, and/or changing the password of your email account and making sure you are using SSL/TLS for your email connections.

 


If you have a VPS or dedicated server, if necessary, you may increase the allowed defer emails via your web host manager tweak settings.

 

To reset an accounts defer block, remove the file at /var/cpanel/email_send_limits/max_deferfail_thedomain.com 


  • 130 Users Found This Useful

Was this answer helpful?

Related Articles

Failed to lock proc mutex: Permission denied

The error : Failed to lock proc mutex: Permission denied can occur when using mod_ruid2 with...

FTP Failed: Service check failed to complete Unable to connect to port 21

The service “ftpd” appears to be down. The system failed to connect to this service’s TCP/IP...

Failed to start tailwatchd - Unit tailwatchd service entered failed state

Failed to start tailwatchd. Unit tailwatchd.service entered failed state.  tailwatchd.service...

central_filter defer (-17): error in filter file: unknown filtering command r_subject: near line 22 of filter file

The error "central_filter defer (-17): error in filter file: unknown filtering command r_subject:...

This webpage is not available ERR_SSL_VERSION_OR_CIPHER_MISMATCH

This webpage is not availableERR_SSL_VERSION_OR_CIPHER_MISMATCHA secure connection cannot be...