There are several passwords associated with your hosting account: your client area password, your cPanel password, your email passwords, and your database passwords. Here is how to change each one and where they are used.
01. Change Your cPanel Password
For a detailed walkthrough, see How to Change Your cPanel Password.
Quick steps: Log into cPanel > click your username in the top right > Password & Security > enter your old password and new password > click Change your password.
Changing your cPanel password also changes the master mail account password and your FTP main account password. If you use the main cPanel credentials for FTP or email, update them in your FTP client and email app as well.
02. Change Your Client Area Password
Your client area password (for logging into my.ultrawebhosting.com to manage billing, services, and support tickets) is separate from your cPanel password.
- Log into the client area at my.ultrawebhosting.com
- Click "Hello, [Your Name]" in the top right
- Select "Change Password"
- Enter your current and new password
- Click "Save Changes"
If you forgot your client area password, click "Forgot Password?" on the login page to receive a reset link by email. See How to Recover Your Client Area Password.
03. Change an Email Password
- Log into cPanel
- Go to Email > Email Accounts
- Click "Manage" next to the account
- Under Security, enter the new password
- Click "Update Email Settings"
After changing the password, update it in all email clients (Outlook, phone, etc.) that use this account. Otherwise, they will try to connect with the old password and may trigger a firewall block.
04. Change a Database Password
- Log into cPanel
- Go to Databases > MySQL Databases
- Scroll to "Current Users"
- Click "Change Password" next to the database user
- Enter the new password and click "Change Password"
If you change a database password, you must also update it in your application's configuration file. For WordPress, update the DB_PASSWORD value in wp-config.php. For other applications, check their database configuration file. Forgetting this step will cause a "Error establishing a database connection" message on your website.
05. Password Security Tips
- Use different passwords for cPanel, client area, email, and databases
- Use a password manager like 1Password, Bitwarden, or KeePass to keep track of them
- Use the cPanel password generator for strong random passwords
- Never share your cPanel password with developers. Instead, create a separate FTP account or cPanel sub-account for them
Locked Out?
If you cannot access cPanel or your client area, contact us and we will help you regain access.
Open a Support TicketFrequently Asked Questions
Which passwords does my hosting account have?
Four separate ones: your client area (billing) password, your cPanel password, each email account's password, and each database user's password. They are independent, except that the master email password equals the cPanel password.
How do I change my cPanel password?
From the client area (which controls cPanel) or inside cPanel under Password and Security. Changing it also changes the master/system email account password, but not your individually created mailboxes.
How do I change an email account password?
In cPanel open Email Accounts, find the address, and use Manage to set a new password. This changes only that mailbox; it does not affect cPanel, billing, or other mailboxes.
How do I change a database password?
In cPanel open MySQL Databases, find the user under Current Users, and change its password. Then update the new password in your application's config file such as wp-config.php, or the site will fail to connect.
Quick Recap
- cPanel password - cPanel > Username > Password & Security
- Client area password - Client area > Hello > Change Password
- Email password - cPanel > Email > Email Accounts > Manage
- Database password - cPanel > MySQL Databases > Change Password (update wp-config.php too)
- Use different passwords for each and a password manager to track them
Account security fundamentals · Last updated November 2026 · Browse all Hosting CP articles
