JetPack says my website is offline

Jetpack Monitor says my website is offline, responding intermittently, or is extremely slow.

Please add the following code to your public_html/.htaccess file

<FilesMatch "xmlrpc\.php$">
Allow from 192.0.82.250
Allow from 192.0.83.250
Deny from All
</FilesMatch>

You may access your .htaccess file using any standard FTP program or through your control panel with our services via the "File Manager" icon.

To use File Manager, please open File Manager in your control panel with our services. Navigate to the public_html folder by clicking on the public_html text. Click "Settings" in the upper right corner and enable "Show Hidden Files" then save.


Click on the .htaccess file then click the "Edit" button. Edit the .htaccess file and add the following code to the very bottom and save...

 

If you need control panel login credentials please contact our support team and we will be happy to help.


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