It appears we had an issue with support emails not being injected into our ticket system. This has been corrected and you should expect the usual quick replies again from our customer service.
We have updated our SSL certificates for email, cPanel and webmail. Be sure to update your email software or restart your device if necessary!
If you are using the servername for the mail server, be sure you are using web###.ultrawebhosting.com instead of web###.ultrawebsitehosting.com