The connection to the server has failed.
First make sure you are using the proper format:
mail.yourdomain.com
If this is a new domain the domain may not have propagated to your ISP yet. This can take up to 72 hours.
If the format is proper and are on a Windows computer open a command prompt by going to start, run, cmd and type:
"telnet mail.yourdomain.com 110"
If you are unable to connect your computer is having problems or your ISP.
Restart your computer and try again. If it fails your ISP may be having routing or DNS issues at this time.
- 944 Users Found This Useful
Related Articles
Can I add and create email addresses or add aliases?
In the control panel go to Mail. There you can create email accounts, remove, read (webmail, add...
IP Address Has Changed! Error When Using Webmail
The error IP Address Has Changed can occur in cPanel and its webmail if your IP addresses changes...
Greatly Reduce SPAM
This knowledge base article is filled with great tips on setting up your account to reduce 99.9%...
550 Access denied - Invalid HELO name
The error message "550 Access denied - Invalid HELO name" means that the server you are trying to...
Emails Bouncing Back
If emails sent to your account bounce back to the sender with the following message...A message...
