Server does not support TSL Connections

I received an error message when checking my email "Server does not support TSL Connections." what does this mean?

This error will occur when a new security certificate has been installed on the server and you have the old security certificate still setup in your email client.
This can happen from time to time while we stay on top of security.

To correct this you will just need to remove the old security certificate from your email client then install the new one.

As an alternative you may disable it in your email client.


  • 155 Users Found This Useful

Was this answer helpful?

Related Articles

Receiving reported error (0x80042108)

This error can occur for many reasons. We have found it is most common when your inbox needs to...

Unable to log into Webmail

The format may need to be account name+domain.com instead of name@domain.com If this does not...

I am getting an access denied logging into webmail

For webmail, make sure you are using the proper account name when logging in. For webmail it is...

Setting Up Email on an iPhone or iPad

Tap SettingsTap Accounts & PasswordsTap Add Account Tap Other (bottom)Tap Add Mail Account...

Setting Up Email on a Galaxy Device

From the home screen, tap Apps. Scroll to and tap Email.Enter your Email address and Password,...